Hi guys,
Yesterday we attempted to upgrade our VBR server from V12.3.2.4465 to V13.0.2.29 but were met with the below error during the installation process -
The upgrade failed and did not allow us to retry at all. Certain options were greyed out -
Checking Apps and Features, Veeam reported that it was upgraded but the app was inaccessible. -
In the end, we were forced to back out of out upgrade.
Has anyone seen this before?
ShaunB.
+22Hi
From the looks of the error - “VmaNetExtensionCaller”, it would appear (maybe?) you have outdated or incompatible version of .NET? Installation & upgrade logs are located: %ProgramData%\Veeam\Setup\Temp. Have you looked at the Log here to see what it tells you? Here lists the requirments for Windows:
Aside from those things, unless someone else has suggestions, I advise reaching out to Veeam Support to get you sorted.
+21According to the KB page with upgrade paths your good there - https://www.veeam.com/kb2053
I would suggest checking the requirements as per Shane then open a ticket otherwise.
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