Veeam Software Appliance (VSA) how to enable cipher

For this since you need to modify something in the VSA which is locked down you should contact Support.

Thanks, Chris.

I have contacted support and that’s why I'm here. They said to enable a cipher suite but did not give directions on how to do that. I asked but got no response. Do you know how to enable a cipher?

Not on the VSA appliance as that can be a daunting task.  I am truly surprised Support did not help you with this.  I would go back to them and ask for direction to ensure that you don’t mess anything up.

Also not sure if the Ciphers are contained in a config file that is located in the Logs & Services > Host Configuration section of the MGMT UI but you can export and import those to make changes too.  That might be the way to do this if it is one of those files.

Yeah, I’m surprised too. Without the cipher we won’t be able to use the VSA. Our backup target is an HPE Nimble Storage NAS.

Tech support said,

“The error ... indicates a TLS handshake or cipher suite mismatch between the Veeam appliance and the Nimble storage. This is a known issue with Nimble integrations. To resolve this, ensure that the cipher suite 'TLS_RSA_WITH_AES_256_CBC_SHA256' is enabled on the Veeam appliance. Consult your Linux distribution's documentation for enabling specific TLS ciphers.”

 I’m disappointed as our VP was excited to finally be able to have immutable backups.

I would escalate that ticket to get a response from Support on where/how to change the ciphers.  To me the answer is level 1 who does not know fully about the VSA and how editing it is different from Windows and even prior releases.

about your question to enable the cipher you can read the documentation at this link

https://helpcenter.veeam.com/docs/vbr/userguide/communications_encryption.html?ver=13

there are 3 paragraphs that speaks about encryption. 

That doesn't explain how to enable what the OP needs though.