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Veeam One Snapshot Report showing deleted snapshots

  • October 21, 2024
  • 8 comments
  • 97 views

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Hi Guys, I wonder if I can get some help on this one. I have the Veeam One report showing VM Snapshots older than 3 days which is showing snapshots that have long been deleted. Does anyone know if there is a way to kick Veeam One into recognising that they have been deleted ?

I’m thinking a SQL query to clear a table in the DB that has got stuck or something like that ?

Any help greatly appreciated.

Thanks

Phil

Best answer by Airless

Fixed myself. Actually caused because The Veeam One server had lost connectivity with the VCentre. I had to re-establish the connection using the saved creds in Veeam and today the snapshot report is accurate. Thanks again.

8 comments

coolsport00
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  • Veeam Legend
  • October 21, 2024

Not sure on this @Airless . With any potential DB manipulation, I always recommend pinging Veeam Support there. 


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • October 21, 2024

You could try running the collection within VONE to see if it will update the database to remove those.  If that does not work and they remain then contact support for assistance if you really want them out of the database.  Not recommended as noted to manipulate the DB in any way.


Forum|alt.badge.img+2
  • Author
  • Comes here often
  • October 22, 2024

I think the VOne collection runs every 24 hours right ? The snaps have been in the report for 3 weeks so I don’t think that would help ?

Many thanks Chaps. I am hearing best to open a case so will do that. Appreciate people’s input.

Cheers

 

Phil


coolsport00
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  • Veeam Legend
  • October 22, 2024

No problem. Keep us posted what Support comes up with. 


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • October 22, 2024

Yeah if they have been in the reports that long something is stuck. Best of luck with support and keep us posted.


Forum|alt.badge.img+2
  • Author
  • Comes here often
  • Answer
  • October 22, 2024

Fixed myself. Actually caused because The Veeam One server had lost connectivity with the VCentre. I had to re-establish the connection using the saved creds in Veeam and today the snapshot report is accurate. Thanks again.


coolsport00
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  • Veeam Legend
  • October 22, 2024

Nice! Well done Phil. And thanks for sharing your resolution. 👍🏻


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • October 22, 2024

Great to hear you resolved the issue yourself.  Nothing feels better than fixing issues yourself.  👍🏼