I tried to update veeam 5.0... but it didn't work. I tried to install the patch and it didn't work. I uninstalled version 5 to install version 6 and it didn't work. I tried to install version 6 on two other stations and it still does not work. I get a windows installer popup when I try to install VEEAM and then it crashes. can you help me please.
Answer
VEEAM OFFICE 365 BUG WHEN INSTALL VERSION 6
Best answer by JMeixner
Hello
and which error message do you get?
+16Hello
and which error message do you get?
Jochen (Joe) Meixner | Veeam Vanguard 2024 | Veeam Legend 2021 - 2024 | Veeam Certified Architect (VMCA) | X: @JoMeix | BlueSky: @jmeixner.bsky.social
+23Can you grab the installation logs and paste here so we can get an understanding of where it has failed? Did it give you any error messages?
IIRC the log location for installs is C:\ProgramData\Veeam\Backup365\Logs\Setup\
Michael Paul - Opinions are my own and do not necessarily reflect the opinion of Veeam | https://micoolpaul.com | Mastodon: @micoolpaul@masto.nu | Bluesky: @micoolpaul.com
+21Yes any screenshots of an error or other details is very help along with logs like Michael mentioned.
Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
+16If you are not able to find the logs, you can run the MSI installation like this:
msiexec /i d:\Backup\Veeam.Backup365.msi /l*v "c:\vb365.log"
Where D: is your mounted ISO and you have disk space on c:\ to store the log file. Run this in an Administrative Command Prompt or Administrative Powershell (right click on Powershell or Command prompt and click on Run as Administrator)
Veeam Vanguard 2020-2025 | Veeam Legend 2023-2024 | Object First ACE 2024-2025 | Twitter: @mkevenaar | Mastodon: @mkevenaar@masto.nu - https://masto.nu/@mkevenaar | Blog: https://kevenaar.name | Join the Veeam Community Hackathon: https://veeamhackathon.com/sign-up
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