Hi everyone, i’ve been having this problem for a while now…
Email notifications after backup completion are not being sent anymore to the specified email address, but when i test the credentials the email arrives successfully to my email account. I’m using the Veeam Agent 5.0 on a windows server 2012 r2. No veeam B&R is implied, just the agent making backups to a local disk.
Additional informations:
i recently changed the email server for the email account, before changing it everything was fine and the backup emails arrived, so at a first glance it seemed a problem with the email server; but i made a clean installation of veeam agent 5.0 on another server, using the same credentials, and the emails for the backup job are arriving regularly; so this excludes the fact that it may be a problem of the new email server(and also the fact that the email tests arrive without any problem).
So i thought this may be a problem related to some veeam files regarding the old installation, so here’s what i did:
-uninstalled veeam from the exe;
-removed the following directories and files:
c:\programdata\veeam
c:\program files\Veeam
c:\windows\system32\config\systemprofile\
After the removal of the directories listed above i reinstalled the veeam agent 5.0, configured the job using the “map backup” option, clicked the old .vbm so that it keeps track of the older backups, and then finished it. I also configured from scratch the email parameters and sent the email test, it worked just fine. So i started the backup job and, after it finished, nothing has arrived….
I already opened a ticket but i also wanted to share what happened to me so that it might be useful to someone else in the future that encounters the same problem as mine. Hope i gave you guys a clear panoramic of the situation, thanks in advance.
Gabriele.
