Estou usando a Community Edition e vi que ela é compatível com o Veeam Data Cloud Vault; comprei-a em 23/07, mas até agora não consegui usá-la nem acessar o suporte ao produto. Como não tenho uma licença padrão da Veeam, não consigo falar com o suporte técnico nem abrir um chamado.
Veeam Data Cloud Vault for AWS
+23Hi, you’ve purchased it nearly a year ago but been unable to use it? VDC Vault for AWS hasn’t been available that long. Either way, you’ll have the ability to raise a support ticket under your VDC Vault contract
Hello, thank you very much for the support. I corrected the date to July 23, 2026. I am unable to open a support ticket for the product; I purchased it via AWS and it doesn't show up in the Veeam dashboard. I tried contacting support and speaking with a manager, but without success. Now, when I try to open a ticket, it gets stuck at step 3 (verification).
+23Hey, as mentioned in DM, how did you purchase? Through a reseller or via a marketplace? Whichever email the license is tied to will be the license administrator and can raise a case against it so it seems not tied to your account.
I purchased it via the marketplace using the same email address created in the Veeam dashboard, but the dashboard shows that I am not a license administrator.
+23Okay, any chance your UPN doesn’t match your email? Is this AWS marketplace I assume not Azure?
+23Okay, I’ve not done the AWS marketplace flow myself yet but on Azure there’s a click through into VDC you can do so I’d say look for that. Otherwise you can raise a licensing query without a contract still to highlight your problems. I’m on the VDC team but I’m personally on leave until Tuesday next week. If you haven’t had any resolution by Tuesday (I hope you have!) then I’ll get involved and help push this along.
+23Okay, get a license query ticket raised, this is the path forward. Are you located in the Americas, Europe, Asia etc?
South America - Brazil.
I have already tried submitting a support ticket.
Type: Licensing
Licensing issue: Licenses are not appearing in the portal.
I attach the contract in the attachment section and click "Next," but the process gets stuck on a blank screen at the "(3) Verification" stage; it goes no further and fails to create the ticket.
+23Okay, I’m Europe so time zones won’t align as easy. Try a different web browser or again on Monday. But reply back here with how you’re getting on and we’ll get you on the right track!
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