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Veeam Backup Repository Access is Denied

  • January 17, 2024
  • 8 comments
  • 850 views

Fairly new to Veeam so this may be a silly question.

I’ve had Veeam for Office 365 setup and running for a while, but recently my repository which had been working fine stopped working.

The repository is a shared folder on a Buffalo NAS.  

Editing my Repository, and checking Free Space I get “Access is Denied”. yet through File Explorer I can  fully access that share.

8 comments

coolsport00
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  • Veeam Legend
  • January 17, 2024

Hmm...is there another login you can try in the Edit wizard?


leduardoserrano
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  • On the path to Greatness
  • January 17, 2024

Hi @Rick W ! 

This is unusual behavior as you may be using File Explorer. I understand that the usage information is not appearing in the Repository Summary panel. Can you share more details?

https://helpcenter.veeam.com/docs/one/monitor/vbo_repository_overview.html?ver=120


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • January 17, 2024

This is definitely a credentials or permissions issue with the VB365 server.  As noted by Shane try another login in the edit wizard to see if that works.


dloseke
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  • Veeam Vanguard
  • January 17, 2024

Has the NAS applied any updates or any other changes to settings recently?  What about the VB365 server?  Assuming SMB access, I’m wondering if there might have been some sort of security protocol issue where Windows is able to communicate with the share, but Veeam is using something else?  Assuming that different credentials don’t work as specified by Chris and Shane, I’d check into that.  I believe some versions of some Veeam applications used an older version of the SMB protocol, so I’m wondering if that might still be the case and if that was patch up or disabled.


  • Author
  • New Here
  • January 17, 2024

Regarding the Edit Wizard, are you referring to the Edit wizard for the Repository?

Forgive me but I don’t see an option to designate another login in that section.


coolsport00
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  • Veeam Legend
  • January 17, 2024

The area where you add the device, before configuring the Repo. You don't add credentials for adding Repos or Proxies. Generally, it's the Managed Servers area. 


coolsport00
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  • Veeam Legend
  • January 24, 2024

Hi @Rick W -

Did you get this resolved? Just wanted to follow-up to see if what we suggested help, or if not, what you did to get it working.


coolsport00
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  • Veeam Legend
  • February 8, 2024

Hi @Rick W -

Just wanted to follow up with you again and see if any of the comments/suggestions above helped with your permissions issue? If so, to benefit others who find your post, we ask you mark one of the comments as ‘Best Answer’.

If you reached out to Support, and they helped resolve your issue, could you share what specifically they did?

Thank you.