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Veeam Appliances - Issues

  • July 22, 2026
  • 3 comments
  • 33 views
H

Hello,

I’m currently testing Veeam v13 using the appliance‑based deployment and love the infrastructure. I have few issues, so not sure if the appliances are limitation to those issues.
So far I have the following components installed:

  • VBR (appliance)

  • Hardened Repository  (appliance)

  • Proxy  (appliance)

  • Enterprise manager  (appliance)

  • VeeamOne (windows server - non domain joined)

 

First issue

Veeam ONE is installed on a Windows Server, but I’m unable to add the VBR server to it.
The error I receive is: “Veeam Analytics Service on the remote server is not running.” I attempted also a manual installation of the Analytics Service, and I can confirm that the service is running on the VBR sidevia manual installation or via VeeamOne installation.
Data collection access is allowed, and all components are within the same L2 segment, so there are no firewall issues.

Second issue
I am not able to add EM to VeeamOne, it provides me that account does not have premissions. (Tried with veeamadmin without MFA, and dedicated account, but it was unsucssuful) 

Third issue 
Additionally, I added the VBR appliance to Enterprise Manager, but EM does not push encryption keys to VBR. Is EM → VBR key push supported in the appliance‑based architecture?

Thanks to all.

3 comments

Chris.Childerhose
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For issues 1 & 2 - ensure the account you are using to add the VSA to VONE is Host Admin via the MGMT UI 10443 with no MFA, and also you need to add the same account to the Users section in the Console as Backup Admin and check the box for Service Account.  You then need to ensure you request the remote connection to monitoring from the MGMT UI 10443 as well.  Then once approved, you can add the VSA to VONE with the account and password.

I went through this many times to figure it out and this is what works, which I documented.  I create a separate account from the veeamadmin one to use for this purpose as well.

For issue 3 the keys should push, so this might be a support ticket to get that figured out.

Chris Childerhose (Enterprise Architect) - VMCE+ | VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV/VCP-VVF | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    D
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    • ddomask
    • Veeam Product Management
    • July 23, 2026

    ​@hodzice , you write “Encryption key push”, but did you mean license key? I’m not aware that EM does anything with pushing encryption keys to added backup server, unless you’re talking about the license or maybe Lost Password Protection.

    If Chris’ suggestions do not work, strongly recommend support case, but please clarify if what you mean by Encryption Key Push (maybe link to the User Guide page you’re referencing) for further guidance there.

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      Iams3le
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      • Iams3le
      • July 23, 2026

      Hi ​@hodzice 

      In addition to the responses above, it appears that you have already bypassed the automatic deployment and manually installed the standalone .msi package. But then, the below links should help you resolve this issue. Else, you may have to contact support. 

      - https://www.veeam.com/kb4860 

      - https://community.veeam.com/blogs-and-podcasts-57/upgrade-veeam-one-from-v12-to-v13-with-analytics-service-fix-13354 

      [Microsoft MVP 3x | Veeam Vanguard ("26) | vExpert 6x | Cisco Champion 3x | Object First Ace 2x] | Veeam Legend ('21 -'26)
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