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VBR 12 Windows guest files restore error

Forum|Forum|2 years ago
April 12, 2023
27 comments
3918 views

H

Han
Comes here often

Latest VBR 12 build installed on a workgroup server running Windows Server 2022.

vSphere 7U3k.

When trying to restore a file from a backed up vSphere VM, I get the following errors in the Backup Browser:

After the last error the Backup Browser closes.

Best answer by Mildur

Hi

Please open a support ticket first before coming to the RnD forum. To confirm if it‘s a bug or not we need your debug logs. You may post the bug the forum, but a support case id must be provided.

Our customer support has the right tools and training to go through the debug logs and decide if it‘s a bug or environmental issue.

Thanks,

Fabian

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Han
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Forum|Forum|2 years ago
April 16, 2023

There is also another patch out for v12 so apply that and try again - https://www.veeam.com/kb4420

Tried it. Same result.

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Han
Author
Comes here often
Forum|Forum|2 years ago
April 16, 2023

@HanAre the 2022 VMs and the VBR server on the same build/patch level? And like Michael wrote, do you maybe have deduplication enabled?

You can open a support case with a NFR license but you'll only receive best effort support. This means if Veeam support doesn't have any free slots, your case may get closed.

Created a support case.

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