VB365 v8 - Latest Patch ISO - Install Problem

Hi Chris

The update from the ISO worked in my lab on two different machines. I recommend to continue with our customer support.
 

Best,

Fabian

Thanks, Fabian.  I am going to download the ISO again just to see but already have a case open. 😁

which version where you running Chris?

I checked the case already. There seems to be an easy workaround. :)

We had similar cases for other patch releases of VB365 as well. I will discuss it with QA if we can improve the code.

Best, Fabian 

We are running the 8.0.2.200_P20240910 version right now.

no hotfixes installed? Just plain 8.0.2.200?

Yeah no hotfixes just the plain one released prior to this new patch.

sounds like WPF thing.
Maybe a reboot will fix this

Already tried reboot.  Going to wait on support now and see.

As a workaround our Support will most likely ask you to manually install the *.msp files in the patches subfolder. But let‘s wait for their answer and confirmation of the workaround.

Best,

Fabian

I am now running into the same error. The first time I ran it, it gave me the upgrade screen and I was able to get to the stage when it checked PGSql and NATS authentication and it failed. I followed the steps here: https://www.veeam.com/kb4638 to get it passed this phase on retry but it failed on license check (because I didn’t shut down the services). When I try to run Veeam.Setup.exe again it gives the same error as Chris is getting.

Sounds good.

Do those msp files update the PGSQL or NATS? I am wondering because it is a configuration confirmation part of the upgrade.

Hi Hin

We are still waiting for the next steps and approved workaround in Chris Case.

From my mind I would say no. The MSP method is more a workaround and should only be done after approval from our customer support team. 

If you have the same issue, then please open a case so we can investigate your logs as well.

Best,

Fabian