Hi Chris

The update from the ISO worked in my lab on two different machines. I recommend to continue with our customer support.
 

Best,

Fabian

Thanks, Fabian.  I am going to download the ISO again just to see but already have a case open. 

which version where you running Chris?

I checked the case already. There seems to be an easy workaround. :)

We had similar cases for other patch releases of VB365 as well. I will discuss it with QA if we can improve the code.

Best, Fabian 

We are running the 8.0.2.200_P20240910 version right now.

no hotfixes installed? Just plain 8.0.2.200?

Yeah no hotfixes just the plain one released prior to this new patch.

sounds like WPF thing.
Maybe a reboot will fix this

Already tried reboot.  Going to wait on support now and see.

As a workaround our Support will most likely ask you to manually install the *.msp files in the patches subfolder. But let‘s wait for their answer and confirmation of the workaround.

Best,

Fabian

I am now running into the same error. The first time I ran it, it gave me the upgrade screen and I was able to get to the stage when it checked PGSql and NATS authentication and it failed. I followed the steps here: https://www.veeam.com/kb4638 to get it passed this phase on retry but it failed on license check (because I didn’t shut down the services). When I try to run Veeam.Setup.exe again it gives the same error as Chris is getting.

Sounds good.

Do those msp files update the PGSQL or NATS? I am wondering because it is a configuration confirmation part of the upgrade.

Hi Hin

We are still waiting for the next steps and approved workaround in Chris Case.

From my mind I would say no. The MSP method is more a workaround and should only be done after approval from our customer support team. 

If you have the same issue, then please open a case so we can investigate your logs as well.

Best,

Fabian

Still waiting on support to get back to me on this one.  But will post up once they do with the answer to this issue.