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Additional Details: Veeam Agent for Linux backup job fails with the following errors:

[error] Failed to create volume snapshot
[error] Failed to take volume snapshot
[error] Failed to perform backup [error]
Veeam snapshot kernel module not found
System information
SO: SUSE Linux Enterprise Server 12 SP4
Kernel: Linux version 4.12.14-95.32-default
kernel-default: kernel-default-devel-4.12.14-95.24.1.x86_64
kernel-default: kernel-default-devel-4.12.14-95.32.1.x86_64
kernel-default: kernel-default-devel-4.12.14-95.128.1.x86_64
dkms version: dkms-2.6.1-9.1.noarch
veeamsnap: veeamsnap-kmp-default 6.3.2.1207_k4.12.14_94.41
VBR Console: 12.3.2.3617
VAL: v6.3.2.1207

I read ready the list of compatibility with extended Linux distributions of veeamsnap and blksnap https://www.veeam.com/kb2804 couldn´t see the compatibility for a 4.12.14-95.24 or 32 or 128 also on rpm veeam repository I don't see a version(*)

After to installed manually veeamsnap-kmp-default-6.3.2.1207_k4.12.14_94.41-sles12.4.x86_64.rpm and consult it is ready installed, this showed the "rpm package veeamsnap is not installed"
We could say that the installation is done practically offline.

*I fully understand that they are different versions and the veeamsnap-kmp-default package must exactly match the running kernel version.

When running the "zypper refresh" command, the repositories are listed as "up to date." This is except when you query https://repository.veeam.com/backup/lin ... repomd.xml.

SVIB0260:~/veeamagent# zypper refresh
Retrieving repository "veeam" metadata.......................
Download (curl) error for http://repository.veeam.com/backup/linu ... ata/repomd. xml' =
Error code: Connection failed
Error message: Failed to connect to repository.vecam.com port 80: Connection timed out

If you see any module that we are missing that are specific to this version, please let me know, and where can I download them?

To anyone interested, if you've been able to fix this error, please share your thoughts; I'm open all ears.

Kernel Mismatch: The installed veeamsnap-kmp-default module version 6.3.2.1207_k4.12.14_94.41 does not match your running kernel version 4.12.14-95.32-default. The module must be compiled or downloaded for the exact kernel version. 

Veeam’s repo does not provide the correct module version for your kernel version in their repo: https://repository.veeam.com/backup/linux/agent/rpm/sles/SLE_12_SP4/x86_64/

Only those two are provided for 12SP4:

DKMS would automatically be levereged with SLES to compile the modules for your specific kernel. This seems to have failed. A reason could be, that the required kernel headers for your running kernel are not installed. This would prevents DKMS from compiling the module correctly.

Offline Installation Issues: If the installation was done offline, the system might not have properly registered the module or its dependencies. 

So, install the correct kernel headers using: !--scriptorstartfragment-->

zypper install kernel-default-devel-$(uname -r)

Then compile and install the modules using DKMS:

dkms build veeamsnap/6.3.2.1207
dkms install veeamsnap/6.3.2.1207

And check if the modules are loaded:

lsmod | grep veeamsnap

Or switch to a more recent SUSE Version, where Veeam provides the correct modules upfront.

Hope this helps,

Michael

​@infraestructuraNX  - just wanted to follow up and see if you were able to get an answer from this thread? If so please mark the best answer or if you figured it out post the answer then mark that one as the best answer.

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