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Going through the motions of upgrading our Nutanix AHV to V5.  The Nutanix clusters are already done, attempting to upgrade the AHV portion.  Downloaded the latest version yesterday,  installed without issue.  Veeam is reporting that the Nutanix AHV Proxies need to be upgraded (as expected) but when we try and upgrade, the upgrade is trying to pass off an incorrect user ID (ROOT) to the Proxies which of course isn’t valid and the upgrade process errors out with an Incorrect Username/PW.  Ticket has already been opened but support is taking a little too long to respond with a fix.

Any ideas?

Are you able to check the credentials being used and update them if needed?  Not sure as I don’t use Nutanix but seems like a credential problem based on the message you are getting.  Did the root password expire by chance?

Maybe this KB helps: 

https://www.veeam.com/kb4521?utm_source=feedotter&utm_medium=email&utm_campaign=FO-12-05-2023&utm_content=httpswwwveeamcomkb4521

During the Proxy upgrade, part of the procedure is to set the permissions that are to be used.  The correct ones are selected, the installer can actually make connection and pull up the list of datastores so comm is good with those creds.  It’s when the procedure is actually trying to update the Proxy is where it fails, Invalid Credentials.  Checking the proxy server itself, the logs show invalid login with the ID of ROOT being used.

@jdower98 Root is not an account for the Nutanix AHV cluster unless you created one with that name. It is usually admin or an account with admin authority. Did you update the plug-in for v5.1 which is the latest release? This can be downloaded by the web or it is on the VDP 12 plug-in's directory. The download is easier to install since it is one executable - https://www.veeam.com/availability-nutanix-ahv.html?ad=downloads😀. 

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