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SureBackup Configuration

  • February 24, 2026
  • 5 comments
  • 21 views

NemanjaJanicic
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Hello guys,

Have the following error regarding SureBackup Jobs:
 

Ping is being skipped:
 

 

Dedicated physical Hyper-V standalone server in use for only SureBackup tests.

Production network is where the actual Hyper-V server is in (aka Production Network), and isolated network is newly created.
 

Can’t find any much informations regarding those problems.

Best answer by NemanjaJanicic

Hello ​@lukas.k  ​@Chris.Childerhose , found the issue.
Didn’t know that I need to map every production network switch (each vSwitch from Hyper-V Standalone hosts where I deploy our production VMs).

Thank you for the help.

5 comments

Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • February 24, 2026

Check this forum post to see if it helps - https://forums.veeam.com/vmware-vsphere-f24/surebackup-network-issues-t29852.html

I would also maybe post there as well to see if anyone can assist otherwise create a support ticket.


lukas.k
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  • Influencer
  • February 24, 2026

It might be the case that the VM / machine you are testing has multiple network interfaces or IP addresses. Please make sure that you map each, so you might need to create additional isolated networks.

Please also keep in mind that you should disable DHCP in the vLab settings in case your source system uses static IP addresses.

 

Best

Lukas


NemanjaJanicic
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  • Author
  • Influencer
  • Answer
  • February 24, 2026

Hello ​@lukas.k  ​@Chris.Childerhose , found the issue.
Didn’t know that I need to map every production network switch (each vSwitch from Hyper-V Standalone hosts where I deploy our production VMs).

Thank you for the help.


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • February 24, 2026

Hello ​@lukas.k  ​@Chris.Childerhose , found the issue.
Didn’t know that I need to map every production network switch (each vSwitch from Hyper-V Standalone hosts where I deploy our production VMs).

Thank you for the help.

Great to hear you found the issue.  Thanks for posting the solution.

 
 
 

Scott
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  • Veeam Legend
  • February 27, 2026

You shouldn’t have to have every switch, just the ones in use. At least that’s how it is in VMware, but either way, glad you got it working