Skip to main content
Question

Storage version [1390707963] is not supported for read-only access. Failed to open storage for read access

  • December 17, 2025
  • 0 comments
  • 4 views

Hi, I was using Veeam v12 on my server to backup my virtual machine on Windows Server. I got hacked with a Kraken v1.3 ransomware virus and all my files were encrypted. Most of the files on my backup drive also got encrypted, but the biggest and main backup of around 700GB seems to still have it's original extension. (the smaller files which i believe were incremental backups, are all encrypted) I setup a new server and installed Veeam v13. I tried to do a backup import of the main backup file, but then i receive an error:

2025/12/10 10:14:39 Failed : Failed to import backup Error: Storage version [1390707963] is not supported for read-only access. Failed to open storage for read access. Storage: [cPanel_Server.a0c28163-3b23-47d4-a1e9-1f056bfD2025-11-27T230013_CC92.vbk]. 2025/12/10 10:14:39 Failed : Background operation job failed Error: Storage version [1390707963] is not supported for read-only access. Failed to open storage for read access. Storage: [cPanel_Server.a0c28163-3b23-47d4-a1e9-1f056bfD2025-11-27T230013_CC92.vbk].

Is there any chance that this backup can still be recovered? Please.. Any help will be greatly appreciated.