Please assist with error
Processing Error: Unhandled exception was thrown during licensing process
Please assist with error
Processing Error: Unhandled exception was thrown during licensing process
Need wayyy more detail here. What are you trying to do? What task are you performing?
Thanks for your reply @ coolsport00
Backups on my File shares are failing with this error
Processing Error: Unhandled exception was thrown during licensing process
I've tested the credentials on the shares, it seems fine.
The license in use is a Perpetual , Enterprise plus
Hi
Ok..so File Share backups use “instances” licensing. As you use Perpetual Ent+...and I assume “socket” licensing?...you have 6 free instances with that. As such, Veeam licenses unstructured data by 1 instance per 500GB. So, if you’re attempting to backup more than 3TB, or even probably right at 3TB, this is probably the reason for the license error. See below:
https://helpcenter.veeam.com/docs/backup/vsphere/nas_licensing.html?ver=120
You can look further at logs in the following location:
C:\ProgramData\Veeam\Backup on the Veeam server. You may also wanna contact Veeam to verify.
Unhandled exceptions mean basically something is happening that should not be, and just the top-level error is not enough to tell -- such issues will typically be quite specific to a given installation, so you definitely need a Support case -- while trial and error may get to the solution, there are a lot of bad advices you might stumble upon, so open a Veeam Support case and let them check the full error stack.
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