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Problems restoring files from backup

  • December 23, 2023
  • 7 comments
  • 3409 views
P

Hi, I'm a new user trying the Veeam Backup and Replication Community Edition v12.1 for the first time. I’ve installed Veeam on a Windows 10 computer, and was able to make a backup of all the drives from a client computer also running Windows 10. But when I tried to restore a file from the backup, I got the error message shown below. I am initiating the restore via the Veeam console running on the same computer as the Veeam Backup and Replication Community Edition.

 

Restore failed Error: Neither Installer service nor Admin$ file share are available

 

Does anyone have an idea on how to fix this?

Best answer by Moustafa_Hindawi

You need local admin permission, also check antivirus exclusion list is applied or not.

    Chris.Childerhose
    dloseke
    Madi.Cristil

    7 comments

    regnor
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    • regnor
    • Veeam MVP
    • December 23, 2023

    At what point do you get this error? Are you able to mount and browse the backup?

    Max M. | Systems Engineer @Veeam | VMCE/VMCA | VeeaMVP 2023 | former Legend & Vanguard
    Chris.Childerhose
    dloseke
    leduardoserrano
    JMeixner
    Forum|alt.badge.img+16
    • JMeixner
    • On the path to Greatness
    • December 23, 2023

    Seems that the user is either not allowed to login to the machine or it is not allowed to access the administrative Windows shares.

    To restore files on a machine the user needs to be a member of the local administrator group.

     

    Jochen (Joe) Meixner | Veeam Vanguard 2024 | Veeam Legend 2021 - 2024 | Veeam Certified Architect (VMCA) | X: @JoMeix | BlueSky: @jmeixner.bsky.social
    Chris.Childerhose
    dloseke
    leduardoserrano
    Moustafa_Hindawi
    Forum|alt.badge.img+6

    You need local admin permission, also check antivirus exclusion list is applied or not.

    Moustafa Hindawi | Blogger | Nutanix Technology Champion | NCSE | NCM-MCI | VMCE | 2xVCAP-DTM & DCV | 2xVCP-NV & CMA | LinkedIn: https://www.linkedin.com/in/moustafaadelmoustafa/ | My Blog: https://cloudwhales.co.uk/author/mhindawi/
    Chris.Childerhose
    dloseke
    leduardoserrano
    Chris.Childerhose
    Forum|alt.badge.img+21
    • Chris.Childerhose
    • Veeam Legend, Veeam Vanguard
    • December 23, 2023

    Also are you using VBR or the Agent for this operation as they both work slightly different for restoring.  Also check permissions as mentioned.

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    dloseke
    P
    • ptmy305
    • Author
    • Not a newbie anymore
    • December 23, 2023

    Thanks for everyone’s help.

    As it turns out, the Norton Smart Firewall installed on the client computer is blocking the restore.  The firewall activity log showed this:


    Rule "Default Block EPMAP" rejected  TCP(6)  traffic with HSW10 Port (56015)”

    HSW10 is the name of the computer with the Veeam Backup & Replication Community Edition installation.

     

    What firewall settings do I need to make for allowing the restore to go through?  I can also add programs to the exclusion list as suggested by Moustafa Hindawi in one of the replies.  What program (or programs) would I need to add to the list?

    dloseke
    JMeixner
    Forum|alt.badge.img+16
    • JMeixner
    • On the path to Greatness
    • December 23, 2023

    Here is list with ports Veeam uses for different operations.

    https://helpcenter.veeam.com/docs/backup/vsphere/used_ports.html?ver=120

    Jochen (Joe) Meixner | Veeam Vanguard 2024 | Veeam Legend 2021 - 2024 | Veeam Certified Architect (VMCA) | X: @JoMeix | BlueSky: @jmeixner.bsky.social
    dloseke
    leduardoserrano
    Moustafa_Hindawi
    Forum|alt.badge.img+6

    Hello @ptmy305 

    HYG

    https://www.veeam.com/kb1999

    Moustafa Hindawi | Blogger | Nutanix Technology Champion | NCSE | NCM-MCI | VMCE | 2xVCAP-DTM & DCV | 2xVCP-NV & CMA | LinkedIn: https://www.linkedin.com/in/moustafaadelmoustafa/ | My Blog: https://cloudwhales.co.uk/author/mhindawi/
    dloseke
    leduardoserrano
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