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Problem with Nutanix worker after update to 13.1.1.18

  • September 18, 2026
  • 3 comments
  • 8 views

After updating VBR im having an issue with backups from Nutanix.
Jobs finish with errors:
9/18/2026 8:01:17 AM Failed : ... : No available worker was found


While testing worker getting following errors:

9/18/2026 4:00:11 AM Succeeded : Testing the worker WORKERNAME
9/18/2026 4:00:12 AM Succeeded : Finished searching for uploaded worker VM images
9/18/2026 4:00:49 AM Succeeded : The worker VM was deployed successfully (0:00:37)
9/18/2026 4:00:51 AM Succeeded : Configuration settings of the WORKERNAME were synchronized successfully (0:00:02)
9/18/2026 4:00:53 AM Succeeded : The worker VM was powered on successfully on the host HOSTNAME (0:00:02)
9/18/2026 4:01:16 AM Succeeded : The following IP address was successfully obtained: 10.XXX.XXX.XX (0:00:22)
9/18/2026 4:01:16 AM Succeeded : Successfully synchronized updater settings of the worker
9/18/2026 4:01:18 AM Succeeded : Local bundle available (0:00:01)

9/18/2026 4:06:28 AM Warning : Failed to install the local bundle: Cannot access a closed Stream. (0:05:10)
9/18/2026 4:07:43 AM Warning : Failed to download worker logs: No connection could be made because the target machine actively refused it. (0:01:15)
9/18/2026 4:07:45 AM Succeeded : The worker VM 694db5b2-59ee-401e-8afb-ec52c6ce07e7 was removed from the cluster successfully (0:00:02)
9/18/2026 4:12:26 AM Failed : Failed to connect to the worker service: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (0:04:41)
9/18/2026 4:12:26 AM Failed : Failed to retrieve the configuration of the worker VM: Error occurred while getting VM list: Request failed when executing remote operation vmGet: VM kNotFound: The VmGet request failed: NotFound: 10   :Unknown VMs: 694db5b2-59ee-401e-8afb-ec52c6ce07e7 not found
9/18/2026 4:12:28 AM Failed : Worker WORKERNAME test failed: Failed to connect to the worker service: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
 

Any idea please?
 

3 comments

Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • September 18, 2026

Did you check the system requirements for Nutanix versions - https://helpcenter.veeam.com/docs/vbr/userguide/ahv_system_requirements.html?ver=13

Don't use Nutanix so only thing I can think of other than opening a support ticket as well.  Best of luck 


coolsport00
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  • Veeam Legend
  • September 18, 2026

@mawo - Veeam creates Worker VMs. This is the same technology Veeam uses for other newly added hypervisors. It’s a small Linux Proxy appliance used for hotadd backup functionality. From your log there it appears...somehow….maybe the Transport/Data Mover service may not be installed or running maybe? 

Since the Worker is an automated process done within VBR, I recommend getting ahold of Support as Chris suggested.

Keep us posted what they say if you can.

Best.


  • Author
  • New Here
  • September 18, 2026

forgot to add, Nutanix version pc.7.5.1.4