open a case page broken?

I just checked and it is allowing me to select a product version as expected. I don’t think the issue is because you have the community version, you should still be able to create a case.

Have you tried using a different browser or another computer to see if it works elsewhere?

Agree with Tommy. The Support Portal is just a web tool (assuming that’s the avenue you’re taking?). Unknown exactly why you’re experieincing the issue. Since their support portal/services are Cloud-based, it could be a simple AWS/Azure (whatever they use) momentary backend issue. I’d give it a few moments then re-attempt.

Thanks, I will try again later to see if it works.

I’ve tried Chrome, an incognito window in Chrome, and Firefox, as well as Chrome on a different computer. 

Chrome shows this in the console; I am logged in, so not sure why account_id is all 0.

GET https://my.veeam.com/api/v2/support-cases/list-product?account_id=000000000000000000 400 (Bad Request)

Error: yt {headers: e, status: 400, statusText: 'OK', url: 'https://my.veeam.com/api/v2/support-cases/list-product?account_id=000000000000000000', ok: false, …}

Well, maybe try and call them to report the issue?

On this URL: https://www.veeam.com/support.html?ad=menu-support

I see this #: 1-800-691-1991; 9am - 8pm ET

do you have still an issue?

if yes, i would suggest to clear cache on your browser

it happens, that some page is not working, even this page was not working twice last week for several hours - it could happen - that’s the world of IT :)