Hello everyone!!! 🚨
Recently, we identified incidents affecting some customers where the mouse cursor disappears while using the Veeam Console. During our investigation, we identified a possible connection to Microsoft Edge.
Although permanent fixes are still being worked on, applying the command below, which makes a change to the Windows Registry (Regedit), has shown positive results and temporarily resolved the issue.
We are continuing to monitor the environments and follow the progress of the ongoing fixes to ensure operational stability.
Has anyone in the community experienced the same issue? If so, please share your experiences, possible root causes, or solutions you have implemented. Let's collaborate and exchange information to help the community find a more permanent solution! 🤝
command
reg add "HKLM\SOFTWARE\Policies\Microsoft\Edge\WebView2" /v "HardwareAccelerationModeEnabled" /t REG_DWORD /d 0 /f
