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Issue with Bare Metal Recovery

Hello,

I am trying to do a bare metal recovery of a physical windows server 2019.

First, I have created a recovery media from the agent backup, then mounted that .iso on the Dell Idrac9 and tried to boot form virtual CD/DVD/ISO, but it’s getting stuck at the windows logo screen.

I have also tried to boot from the same iso on a VM just to test. This time, it worked, the veeam console came up and  I got all the options for restoration. But on the physical server, it’s not working.

Please let me know where I am going wrong. I have attached the screenshot of the stuck screen.

 

Thank you.

19 comments

Chris.Childerhose
Userlevel 7
Badge +21

Please check the steps here for recovery - How to Perform Bare Metal Recovery - Veeam Agent for Microsoft Windows Guide

 
 
 
Chris Childerhose - VMCA2024 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 4* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
coolsport00
Userlevel 7
Badge +19

Hi @sghosh -

I assume you modified the boot order to boot to the “drive” the recovery media is attached? If so, and are still getting the Windows logo, what you may need to do is inject drivers for that server into your boot media.
https://helpcenter.veeam.com/docs/agentforwindows/userguide/recovery_media_drivers.html?ver=60

Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
Link State
Userlevel 7
Badge +10

@sghosh Try to change from legacy to UEFI boot ,

Try disable secure boot if enabled.

Veeam: VMCA | VMCE | VMXP | Veeam Legend - Microsoft: MCITP | MCP | MCSA | 2008 R2 | 2012R2 | 2016 | MCSE Core Infrastructure | MCSE Cloud Platform - Azure: AZ900 | AZ104 - VMWare: VCP-DCV Vsphere 7.x - Cisco: CCNA (Expired)
S
Userlevel 4

Hello @coolsport00 ,

Yes, I have modified the boot order to boot from the recovery media. 

I am not getting any option for “Include the following additional storage and network hardware drivers” while creating the recovery media.

 

I have attached the screenshot.

1 Attachment
Link State
Userlevel 7
Badge +10

what version of agent windows are you using

Veeam: VMCA | VMCE | VMXP | Veeam Legend - Microsoft: MCITP | MCP | MCSA | 2008 R2 | 2012R2 | 2016 | MCSE Core Infrastructure | MCSE Cloud Platform - Azure: AZ900 | AZ104 - VMWare: VCP-DCV Vsphere 7.x - Cisco: CCNA (Expired)
coolsport00
Userlevel 7
Badge +19

Hello @coolsport00 ,

Yes, I have modified the boot order to boot from the recovery media. 

I am not getting any option for “Include the following additional storage and network hardware drivers” while creating the recovery media.

 

I have attached the screenshot.

Hm...yeah, you should have a whole slew of options listed there. As Link suggests...are you running the latest Veeam Agent?

Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
S
Userlevel 4

Hello @Link State,

I have tried with both BIOS and UEFI boot, Secure boot is also disabled.

The agent version is 6.1.2.134

 

Chris.Childerhose
Userlevel 7
Badge +21

Hello @Link State,

I have tried with both BIOS and UEFI boot, Secure boot is also disabled.

The agent version is 6.1.2.134

 

That seems odd that when you create an image you don’t get the options with the latest agent release.  This is what I see.  Maybe run a repair of the Agent?

 

Chris Childerhose - VMCA2024 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 4* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
S
Userlevel 4

Just to clarify I am creating the recovery media from Veeam B&R and it’s 12.1.2.172.

That’s where I am supposed to create the media, right?

Chris.Childerhose
Userlevel 7
Badge +21

Just to clarify I am creating the recovery media from Veeam B&R and it’s 12.1.2.172.

That’s where I am supposed to create the media, right?

No from the Veeam Agent software installed on the Win2019 box if you are using the agent to back it up.  That is where my screenshot is from.

 
 
 
Chris Childerhose - VMCA2024 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 4* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
MattM
Userlevel 5
Badge +2

Try to create the recovery media on the server, I suspect your screenshot is from the VBR server, that’s why there are no driver injection options.

You can find the media creation wizard here on the Agent computer:

C:\Program Files\Veeam\Endpoint Backup\Veeam.Endpoint.RecoveryMedia.exe

S
Userlevel 4

@Chris.Childerhose 

But that system has crashed and I am trying to restore it. 

And we set up the backup from Veeam B&R for that Win2019 machine.

Chris.Childerhose
Userlevel 7
Badge +21

@Chris.Childerhose

But that system has crashed and I am trying to restore it. 

And we set up the backup from Veeam B&R for that Win2019 machine.

Ok.  Do you have the agent installed on any other Win2019 server?  You could run the media creation wizard from there to create the required boot media ISO.

 
 
 
Chris Childerhose - VMCA2024 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 4* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
S
Userlevel 4

yes, I have other 2019 server with the agent installed. Running the recovery media now from there and I have got all the options now.

One question, I can uncheck the “Include network connections settings from this computer” box, right?

 

Chris.Childerhose
Userlevel 7
Badge +21

yes, I have other 2019 server with the agent installed. Running the recovery media now from there and I have got all the options now.

One question, I can uncheck the “Include network connections settings from this computer” box, right?

 

Yes you can uncheck that option.

Chris Childerhose - VMCA2024 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 4* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
S
Userlevel 4

It did not work. Still getting stuck. 

Chris.Childerhose
Userlevel 7
Badge +21

It did not work. Still getting stuck. 

Please open a support ticket at this point to have Veeam help troubleshoot the issue.  There is no other suggestions that I can think of off the top of my head to address this.

 
 
 
Chris Childerhose - VMCA2024 | VMCE2023 | Veeam Vanguard 7* | Veeam Legend 4* | vExpert 5* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
coolsport00
Userlevel 7
Badge +19

It did not work. Still getting stuck. 

Ugh...sorry you’re still having issues. Keep us posted what Support says.

Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
dloseke
Userlevel 7
Badge +6

@sghosh Were you able to get this figured out with support?  Curious what the resolution was...

Derek M. Loseke, Senior Systems Engineer | Veeam Legend 2022-2023 | VMSP/VMTSP | VCP6-DCV | VSP/VTSP | CCNA | https://technotesanddadjokes.com | @dloseke

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