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Issue with Bare Metal Recovery

  • July 16, 2024
  • 22 comments
  • 1380 views
S

Hello,

I am trying to do a bare metal recovery of a physical windows server 2019.

First, I have created a recovery media from the agent backup, then mounted that .iso on the Dell Idrac9 and tried to boot form virtual CD/DVD/ISO, but it’s getting stuck at the windows logo screen.

I have also tried to boot from the same iso on a VM just to test. This time, it worked, the veeam console came up and  I got all the options for restoration. But on the physical server, it’s not working.

Please let me know where I am going wrong. I have attached the screenshot of the stuck screen.

 

Thank you.

Best answer by sghosh

Hello,

Sorry for the delayed resonse.

We were able to figure out the issue. Our Server was a Poweredge R7525 Server using AMD EPYC 7502 prcessor. To install Windows server OS on a server using AMD EPYC 7xx2 processors, SMT and x2APIC Mode in processor settings (BIOS) has to be disabled.  

Here is the link from Dell Support.

https://www.dell.com/support/kbdoc/en-ca/000124011/windows-server-installation-and-support-for-the-amd-rome-family-of-processors

1 Attachments
    Chris.Childerhose
    coolsport00
    SSimpson

    22 comments

    Chris.Childerhose
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    Please check the steps here for recovery - How to Perform Bare Metal Recovery - Veeam Agent for Microsoft Windows Guide

     
     
     
    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    Link State
    Dynamic
    coolsport00
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    • coolsport00
    • Veeam Legend
    • July 16, 2024

    Hi @sghosh -

    I assume you modified the boot order to boot to the “drive” the recovery media is attached? If so, and are still getting the Windows logo, what you may need to do is inject drivers for that server into your boot media.
    https://helpcenter.veeam.com/docs/agentforwindows/userguide/recovery_media_drivers.html?ver=60

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    Link State
    dloseke
    Dynamic
    Link State
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    • Link State
    • Veeam Legend
    • July 16, 2024

    @sghosh Try to change from legacy to UEFI boot ,

    Try disable secure boot if enabled.

    Veeam: VMCA | VMCE | VMXP | Veeam Legend - Microsoft: MCITP | MCP | MCSA | 2008 R2 | 2012R2 | 2016 | MCSE Core Infrastructure | MCSE Cloud Platform - Azure: AZ900 | AZ104| AZ500|AZ305 - AWS Cloud Practitioner - VMWare: VCP-DCV Vsphere 7.x - Cisco: CCNA (Expired)
    Chris.Childerhose
    coolsport00
    Dynamic
    S
    • sghosh
    • Author
    • Comes here often
    • July 16, 2024

    Hello @coolsport00 ,

    Yes, I have modified the boot order to boot from the recovery media. 

    I am not getting any option for “Include the following additional storage and network hardware drivers” while creating the recovery media.

     

    I have attached the screenshot.

    1 Attachments
    Chris.Childerhose
    Link State
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    Link State
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    • Link State
    • Veeam Legend
    • July 16, 2024

    what version of agent windows are you using

    Veeam: VMCA | VMCE | VMXP | Veeam Legend - Microsoft: MCITP | MCP | MCSA | 2008 R2 | 2012R2 | 2016 | MCSE Core Infrastructure | MCSE Cloud Platform - Azure: AZ900 | AZ104| AZ500|AZ305 - AWS Cloud Practitioner - VMWare: VCP-DCV Vsphere 7.x - Cisco: CCNA (Expired)
    Chris.Childerhose
    dloseke
    coolsport00
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    • coolsport00
    • Veeam Legend
    • July 16, 2024

    Hello @coolsport00 ,

    Yes, I have modified the boot order to boot from the recovery media. 

    I am not getting any option for “Include the following additional storage and network hardware drivers” while creating the recovery media.

     

    I have attached the screenshot.

    Hm...yeah, you should have a whole slew of options listed there. As Link suggests...are you running the latest Veeam Agent?

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    dloseke
    S
    • sghosh
    • Author
    • Comes here often
    • July 16, 2024

    Hello @Link State,

    I have tried with both BIOS and UEFI boot, Secure boot is also disabled.

    The agent version is 6.1.2.134

     

    Chris.Childerhose
    dloseke
    Chris.Childerhose
    Forum|alt.badge.img+21

    Hello @Link State,

    I have tried with both BIOS and UEFI boot, Secure boot is also disabled.

    The agent version is 6.1.2.134

     

    That seems odd that when you create an image you don’t get the options with the latest agent release.  This is what I see.  Maybe run a repair of the Agent?

     

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    dloseke
    Dynamic
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    • sghosh
    • Author
    • Comes here often
    • July 16, 2024

    Just to clarify I am creating the recovery media from Veeam B&R and it’s 12.1.2.172.

    That’s where I am supposed to create the media, right?

    Chris.Childerhose
    Link State
    Chris.Childerhose
    Forum|alt.badge.img+21

    Just to clarify I am creating the recovery media from Veeam B&R and it’s 12.1.2.172.

    That’s where I am supposed to create the media, right?

    No from the Veeam Agent software installed on the Win2019 box if you are using the agent to back it up.  That is where my screenshot is from.

     
     
     
    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    Link State
    dloseke
    MattM
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    • MattM
    • Experienced User
    • July 16, 2024

    Try to create the recovery media on the server, I suspect your screenshot is from the VBR server, that’s why there are no driver injection options.

    You can find the media creation wizard here on the Agent computer:

    C:\Program Files\Veeam\Endpoint Backup\Veeam.Endpoint.RecoveryMedia.exe

    Chris.Childerhose
    Link State
    dloseke
    S
    • sghosh
    • Author
    • Comes here often
    • July 16, 2024

    @Chris.Childerhose 

    But that system has crashed and I am trying to restore it. 

    And we set up the backup from Veeam B&R for that Win2019 machine.

    Chris.Childerhose
    Link State
    dloseke
    Chris.Childerhose
    Forum|alt.badge.img+21

    @Chris.Childerhose

    But that system has crashed and I am trying to restore it. 

    And we set up the backup from Veeam B&R for that Win2019 machine.

    Ok.  Do you have the agent installed on any other Win2019 server?  You could run the media creation wizard from there to create the required boot media ISO.

     
     
     
    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    MattM
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    • sghosh
    • Author
    • Comes here often
    • July 16, 2024

    yes, I have other 2019 server with the agent installed. Running the recovery media now from there and I have got all the options now.

    One question, I can uncheck the “Include network connections settings from this computer” box, right?

     

    Chris.Childerhose
    coolsport00
    Dynamic
    Chris.Childerhose
    Forum|alt.badge.img+21

    yes, I have other 2019 server with the agent installed. Running the recovery media now from there and I have got all the options now.

    One question, I can uncheck the “Include network connections settings from this computer” box, right?

     

    Yes you can uncheck that option.

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    Link State
    dloseke
    S
    • sghosh
    • Author
    • Comes here often
    • July 16, 2024

    It did not work. Still getting stuck. 

    Chris.Childerhose
    Link State
    dloseke
    Chris.Childerhose
    Forum|alt.badge.img+21

    It did not work. Still getting stuck. 

    Please open a support ticket at this point to have Veeam help troubleshoot the issue.  There is no other suggestions that I can think of off the top of my head to address this.

     
     
     
    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    dloseke
    Dynamic
    coolsport00
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    • coolsport00
    • Veeam Legend
    • July 16, 2024

    It did not work. Still getting stuck. 

    Ugh...sorry you’re still having issues. Keep us posted what Support says.

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    Link State
    dloseke
    dloseke
    Forum|alt.badge.img+8
    • dloseke
    • Veeam Vanguard
    • July 24, 2024

    @sghosh Were you able to get this figured out with support?  Curious what the resolution was...

    Derek M. Loseke, Senior Systems Engineer | Veeam Vanguard 2025 | Veeam Legend 2022-2024 | VMSP/VMTSP | VCP6-DCV | VSP/VTSP | CCNA | https://technotesanddadjokes.com | @dloseke
    Chris.Childerhose
    Link State
    S
    • sghosh
    • Author
    • Comes here often
    • Answer
    • October 30, 2024

    Hello,

    Sorry for the delayed resonse.

    We were able to figure out the issue. Our Server was a Poweredge R7525 Server using AMD EPYC 7502 prcessor. To install Windows server OS on a server using AMD EPYC 7xx2 processors, SMT and x2APIC Mode in processor settings (BIOS) has to be disabled.  

    Here is the link from Dell Support.

    https://www.dell.com/support/kbdoc/en-ca/000124011/windows-server-installation-and-support-for-the-amd-rome-family-of-processors

    Chris.Childerhose
    coolsport00
    Link State
    Chris.Childerhose
    Forum|alt.badge.img+21
    • Chris.Childerhose
    • Veeam Legend, Veeam Vanguard
    • October 30, 2024

    Glad to hear you were able to resolve the issue and thanks for posting the resolution so it helps others.

     
     
     
    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    dloseke
    S
    coolsport00
    Forum|alt.badge.img+21
    • coolsport00
    • Veeam Legend
    • October 30, 2024

    Hey, that’s great to hear @sghosh . Glad you got it sorted, and thank you for sharing your resolution.

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    dloseke
    S
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