Using Veeam Backup and Repliaction 12, and running a file backup, receiving the following error, “Error: Failed to connect to agent: ‘VeeamServerName’, EP ‘VeeamServer IP Address:2502’. The message received was unexpected or badly formatted.
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Failed to connect to agent EP The message recdeived was unexpected or badly formatted
Best answer by itcgtmt.com
Yes, we changed the intrusion detection and prevention back to prevention and added the ip address for our Veeam Server as a trusted IP and everything ran successfully last night
+21What version of Veeam are you using? Also did you check the logs - C:\ProgramData\Veeam\
Without further information you will need to contact Support and open a ticket. I think this would be the best route to have them analyze the logs to determine the issue.
+21Aside from checking the logs and/or contacting Support as Chris suggests...have any changes been made to the Job? Environment? Network? Permissions to the source host change? Firewall or A/V changes or exceptions been made? Those are some things I’d check on.
+21Ok. Well..aside from checking the log location of the Job log, a case to Support is probably your best bet.
+21Go to veeam.com, hover your mouse on the Support tab, then click open a case:
You are then directed to login and proceed to open a case.
+21
looks as though our Meraki firewall that we put in a few weeks back is what is causing the issues, now we need to find out what is blocking it :)
+21Ah, ok..firewall. Glad you found it as being one of the culprits I suggested it could’ve been 😉
Keep us posted
once we set our intrusion detection and prevention back to prevention and added the ip address of our VBR server as a trusted IP address, appears that backups are working. Will need to see this evening when they’re scheduled to run.
+21Nice! Ok...again...let us know.
+21once we set our intrusion detection and prevention back to prevention and added the ip address of our VBR server as a trusted IP address, appears that backups are working. Will need to see this evening when they’re scheduled to run.
Great to hear. Once backups run be sure to come back to confirm things and select the best answer for your thread even if it is your own for others to see.
Yes, we changed the intrusion detection and prevention back to prevention and added the ip address for our Veeam Server as a trusted IP and everything ran successfully last night
+21Glad to hear! Thanks for sharing your final resolution.
+21Great to hear you were able to resolve the issue.
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