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i am updating Veem backup free edition but it is sending me an error.

[05.04.2022 15:53:29][info] Creating Installer Application instance.
[05.04.2022 15:53:30][info] Installer Application instance created.
[05.04.2022 15:54:04][info] InstallerEngine session started.
[05.04.2022 15:54:04][info] Stopping tray application.
[05.04.2022 15:54:04][info] Tray application successfully stopped.
[05.04.2022 15:54:04][info] Stopping exisitng services...
[05.04.2022 15:54:05][info] Service name: VeeamEndpointBackupSvc
[05.04.2022 15:54:05][info] Service process: Not specified
[05.04.2022 15:54:05][info] Stopping service...
[05.04.2022 15:54:16][info] Service successfully stopped.
[05.04.2022 15:54:16][info] Exisitng services have been stopped.
[05.04.2022 15:54:16][info] Checking presence of Microsoft Universal C Runtime redist.
[05.04.2022 15:54:16][info] 'ucrtbase.dll' module is found, redistributable is already installed.
[05.04.2022 15:54:16][info] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[05.04.2022 15:54:16][info] Requested assembly: Microsoft.SqlServer.Types Version: 11
[05.04.2022 15:54:16][info] Requested assembly 'Microsoft.SqlServer.Types' version 11 is found in GAC, checking detailed version in registry...
[05.04.2022 15:54:16][info] Required version: 11.4.7001.0; Found version: 11.4.7001.0
[05.04.2022 15:54:16][info] Checking presence of Microsoft SQL Server 2012 SMO redist...
[05.04.2022 15:54:16][info] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[05.04.2022 15:54:16][info] Requested assembly 'Microsoft.SqlServer.Smo' version 11 is found in GAC, checking detailed version in registry...
[05.04.2022 15:54:16][info] Required version: 11.4.7001.0; Found version: 11.4.7001.0
[05.04.2022 15:54:16][info] Checking presence of Microsoft SQL Server 2012 Local DB...
[05.04.2022 15:54:16][info] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is found, Checking version.
[05.04.2022 15:54:16][info] Required version: 11.4.7001.0; Found version: 11.4.7001.0
[05.04.2022 15:54:16][info] Microsoft SQL Server 2012 Local DB upgrade is not required.
[05.04.2022 15:55:02][error] System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   at Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot)
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.ProductInstaller.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
t05.04.2022 15:55:02] ERROR] Installation failed.
l05.04.2022 15:55:02] INFO] InstallerEngine session completed. Result = Failed

Hello,

I had a similar error updating Veeam Agent for Windows some time ago.

 

I had configured an individual account for the Veeam Services on the maschine the installation failed on.

Change the account of the Veeam Guest Catalog Service (VeeamCatalogSvc)

(Open services --> Locate VeeamCatalogSvc --> Properties --> Log On)

and change the logon account to Local System

 

Select the Local_System account during the installation.

After the installation you may change it back to a desired account.

Hello @Horacio Góngora, not enough information though. I have a question due to the error log you provided. Are you updating Veeam backup free edition with the right privilege? 

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