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Error: Unable to resend traffic block

  • September 30, 2025
  • 12 comments
  • 63 views

  • Not a newbie anymore
  • 5 comments

Hello everyone!

Veeam 12.3.2.3617, Community Edition, Workstation Backup by veeam agent

I’m having an issue with one of my home PCs. When I try to back it up, an error appears.

29.09.2025 21:31:17 :: Error: Unable to resend traffic block '15863' because traffic history doesn't contain this block. History low block id '15869'.
Failed to upload disk. Skipped arguments: [EmulatedDiskSpec>];
Agent failed to process method {DataTransfer.SyncDisk}.
Exception from server: There is no traffic block '15863' on the source side.
Unable to retrieve next block transmission command. Number of already processed blocks: [25496].
Failed to download disk 'bdd448f6-e7b0-4f2b-93b3-6eb675ad51c3'  

 

Backups of two other PCs to the same storage complete without any problems. What could be causing this behavior?

I tried replacing the target HDD — it didn’t help; the error can also appear when backing up the SSD (the drive’s health is normal, no errors).
I tried different backup types (volume, file-level, entire PC) — that didn’t help either.
I tried recreating the backup job  — no change.

 

Best answer by PavelD

Finally found the root cause. It was faulty HDD in Veeam repository. Changed HDD and backup job finished successfully!

12 comments

CMF
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  • Veeam Legend
  • 90 comments
  • September 30, 2025

Hi I found various Articles that stated to either check if there is an issue with not enough ram and others where the solution was to create a new full Backup. 

Have you tried to create a new full Backup?

Regards

Chalid


  • Author
  • Not a newbie anymore
  • 5 comments
  • September 30, 2025

Hi I found various Articles that stated to either check if there is an issue with not enough ram and others where the solution was to create a new full Backup. 

Have you tried to create a new full Backup?

Regards

Chalid

Hi,

Yes, I found them too and assigned 12 Gb(6.5 was used) of RAM and tried to create Full Backup - no changes


CMF
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  • Veeam Legend
  • 90 comments
  • September 30, 2025

Hm Ok. Have you tried to create a new backup Chain by choosing another repository or creating another job?

What you can always do is create a support request with veeam. They offer it for the community edition as well but only as best effort without any SLA´s. So it might take some time for them to answer.

Regards

Chalid

 

 


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • 9587 comments
  • September 30, 2025

Did you check the logs to see if they indicate something to help otherwise support would be the last thing.

Logs - C:\ProgramData\Veeam\Backup\Jobname


coolsport00
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  • Veeam Legend
  • 4903 comments
  • September 30, 2025

Hmm...sounds like you tried about everything we could suggest ​@PavelD . About the only other thing to suggest outside of Support as Chris mentioned, is to make sure Antivirus tools aren’t hindering the process. Go through the following KB and verify all is good there:

https://www.veeam.com/kb1999

...if so, then I think Support is your best bet (yes, even with “free” edition; it’s a best-effort thing).

Best.


Mohamed Ali
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  • VUG Leader
  • 85 comments
  • October 1, 2025

This looks like CBT issue to me since it’s saying traffic block history mismatch. 

 

Have you tried resetting CBT and running the job again? https://helpcenter.veeam.com/docs/agentforwindows/userguide/cbt_reset.html?ver=60


  • Author
  • Not a newbie anymore
  • 5 comments
  • October 1, 2025

Hmm...sounds like you tried about everything we could suggest ​@PavelD . About the only other thing to suggest outside of Support as Chris mentioned, is to make sure Antivirus tools aren’t hindering the process. Go through the following KB and verify all is good there:

https://www.veeam.com/kb1999

...if so, then I think Support is your best bet (yes, even with “free” edition; it’s a best-effort thing).

Best.

Turned antivirus off - no changes, unfortunately.


  • Author
  • Not a newbie anymore
  • 5 comments
  • October 1, 2025

Hm Ok. Have you tried to create a new backup Chain by choosing another repository or creating another job?

What you can always do is create a support request with veeam. They offer it for the community edition as well but only as best effort without any SLA´s. So it might take some time for them to answer.

Regards

Chalid

 

 

Yep, tried that too.


  • Author
  • Not a newbie anymore
  • 5 comments
  • October 1, 2025

Hm Ok. Have you tried to create a new backup Chain by choosing another repository or creating another job?

What you can always do is create a support request with veeam. They offer it for the community edition as well but only as best effort without any SLA´s. So it might take some time for them to answer.

Regards

Chalid

 

 

Interesting, but to create a support request, I must have a business account.


  • Author
  • Not a newbie anymore
  • 5 comments
  • Answer
  • October 16, 2025

Finally found the root cause. It was faulty HDD in Veeam repository. Changed HDD and backup job finished successfully!


coolsport00
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  • Veeam Legend
  • 4903 comments
  • October 16, 2025

Glad you were able to find the problem & resolve your issue Pavel. Thank you for sharing the solution.

Best.


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • 9587 comments
  • October 16, 2025

Great to hear you solved the issue and it was something simple.