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Error message: Failed to connect to backup server: Server Veeam Backup Server Certificate certifikate is not trusted

  • September 15, 2026
  • 8 comments
  • 20 views

Please help me with this problem

Failed to connect to backup server: Server Veeam Backup Server Certificate certifikate is not trusted

8 comments

Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • September 15, 2026

Did you get a message when running the console to accept the SSL?  Once you do that it should work.


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • September 15, 2026

Close the console and try again.


  • Author
  • Not a newbie anymore
  • September 15, 2026

I received the message and accepted it, but it's still giving me the same error.

 


coolsport00
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  • Veeam Legend
  • September 15, 2026

As I shared in the other thread you posted on; I’ll add the same here:

“There are a couple relevant areas in the Uesr guide discussing certificates ​@Marko_NS . Have you looked at them?

https://helpcenter.veeam.com/docs/vbr/userguide/trusted_root_certificates.html?ver=13

https://helpcenter.veeam.com/docs/vbr/em/hmc_manage_certificates.html?ver=13

Also, where specifically are you getting the error? In VBR? VeeamONE? VBR Console when trying to log into VBR? At the very least, it’s always best to open a Support case as this forum is not Support. Provide more info and we can try and assist; but again..Support is ultimately the way to go.”

Best.


Chris.Childerhose
Forum|alt.badge.img+22
  • Veeam Legend, Veeam Vanguard
  • September 15, 2026

I received the message and accepted it, but it's still giving me the same error.

 

Then it should be good if accepted.  Unsure why it would still throw the message and opening a support case would be a good next step as Shane noted.


  • Author
  • Not a newbie anymore
  • September 15, 2026

I have imported all these certificates and it's still giving me the same error.

I can't use WEB UI because I have comunity edition


Chris.Childerhose
Forum|alt.badge.img+22
  • Veeam Legend, Veeam Vanguard
  • September 15, 2026

Since you have community edition the only other suggestion would be to do a clean removal and reinstallation to see if that fixes it?  Otherwise you will need to open a ticket even being on CE.


coolsport00
Forum|alt.badge.img+23
  • Veeam Legend
  • September 15, 2026

Not really have any other suggestions than what’s provided. 

One option to log into the WebUI would be to reach out to a local Veeam SE and attain a Veeam NFR license.