error installing veeam agent free 6.0.0.960 | Veeam Community Resource Hub

hi.

i’m trying install veeam agent free over my desktop windows 11 and I have this error:

=== Verbose logging started: 08/03/2023 23:04:55 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\System32\msiexec.exe ===
MSI (c) (90:28) 023:04:55:562]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (90:28) 923:04:55:563]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (90:D8) (23:04:55:583]: Resetting cached policy values
MSI (c) (90:D8) (23:04:55:583]: Machine policy value 'Debug' is 0
MSI (c) (90:D8) (23:04:55:583]: ******* RunEngine:
******* Product: C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi
******* Action:
******* CommandLine: **********
MSI (c) (90:D8) *23:04:55:585]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (90:D8) 23:04:55:591]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (90:D8) 323:04:55:592]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi' against software restriction policy
MSI (c) (90:D8) p23:04:55:593]: SOFTWARE RESTRICTION POLICY: C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi has a digital signature
MSI (c) (90:D8) n23:04:56:142]: SOFTWARE RESTRICTION POLICY: C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (90:D8) l23:04:56:146]: Cloaking enabled.
MSI (c) (90:D8) a23:04:56:146]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (90:D8) S23:04:56:148]: End dialog not enabled
MSI (c) (90:D8) n23:04:56:148]: Original package ==> C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi
MSI (c) (90:D8) 623:04:56:148]: Package we're running from ==> C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi
MSI (c) (90:D8) 623:04:56:151]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (90:D8) f23:04:56:152]: APPCOMPAT: looking for appcompat database entry with ProductCode '{245A2B71-5770-48F6-A3EA-A5CD13DC3E5A}'.
MSI (c) (90:D8) E23:04:56:152]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (90:D8) a23:04:56:158]: MSCOREE not loaded loading copy from system32
MSI (c) (90:D8) s23:04:56:160]: Machine policy value 'TransformsSecure' is 0
MSI (c) (90:D8) '23:04:56:160]: User policy value 'TransformsAtSource' is 0
MSI (c) (90:D8) '23:04:56:160]: Machine policy value 'DisablePatch' is 0
MSI (c) (90:D8) '23:04:56:160]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (90:D8) '23:04:56:160]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (90:D8) '23:04:56:160]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (90:D8) '23:04:56:161]: APPCOMPAT: looking for appcompat database entry with ProductCode '{245A2B71-5770-48F6-A3EA-A5CD13DC3E5A}'.
MSI (c) (90:D8) E23:04:56:161]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (90:D8) a23:04:56:161]: Transforms are not secure.
MSI (c) (90:D8) e23:04:56:161]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'c:\install.log'.
MSI (c) (90:D8) .23:04:56:161]: Command Line: CURRENTDIRECTORY=C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint CLIENTUILEVEL=0 CLIENTPROCESSID=18064
MSI (c) (90:D8) 123:04:56:161]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{4836F7B1-E144-43B5-AC23-9E3C2A0A13E7}'.
MSI (c) (90:D8) 123:04:56:161]: Product Code passed to Engine.Initialize: ''
MSI (c) (90:D8) 23:04:56:161]: Product Code from property table before transforms: '{245A2B71-5770-48F6-A3EA-A5CD13DC3E5A}'
MSI (c) (90:D8) C23:04:56:161]: Product Code from property table after transforms: '{245A2B71-5770-48F6-A3EA-A5CD13DC3E5A}'
MSI (c) (90:D8) 523:04:56:161]: Product not registered: beginning first-time install
MSI (c) (90:D8) -23:04:56:161]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (90:D8) a23:04:56:161]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (90:D8) s23:04:56:161]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (90:D8) d23:04:56:161]: Adding new sources is allowed.
MSI (c) (90:D8) s23:04:56:161]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (90:D8) v23:04:56:161]: Package name extracted from package path: 'Veeam_B&R_Endpoint_x64.msi'
MSI (c) (90:D8) o23:04:56:161]: Package to be registered: 'Veeam_B&R_Endpoint_x64.msi'
MSI (c) (90:D8) o23:04:56:163]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (90:D8) 23:04:56:163]: Machine policy value 'DisableMsi' is 0
MSI (c) (90:D8) s23:04:56:163]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (90:D8) E23:04:56:163]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (90:D8) E23:04:56:163]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (90:D8) d23:04:56:163]: Running product '{245A2B71-5770-48F6-A3EA-A5CD13DC3E5A}' with elevated privileges: Product is assigned.
MSI (c) (90:D8) t23:04:56:163]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint'.
MSI (c) (90:D8) i23:04:56:163]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (90:D8) 23:04:56:163]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '18064'.
MSI (c) (90:D8) u23:04:56:163]: TRANSFORMS property is now:
MSI (c) (90:D8) p23:04:56:163]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (90:D8) v23:04:56:164]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming
MSI (c) (90:D8) A23:04:56:165]: SHELL32::SHGetFolderPath returned: C:\Users\jota\Favorites
MSI (c) (90:D8) \23:04:56:165]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (90:D8) t23:04:56:165]: SHELL32::SHGetFolderPath returned: C:\Users\jota\Documents
MSI (c) (90:D8) \23:04:56:165]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (90:D8) i23:04:56:165]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (90:D8) \23:04:56:165]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (90:D8) \23:04:56:166]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (90:D8) n23:04:56:166]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (90:D8) 23:04:56:166]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Local
MSI (c) (90:D8) a23:04:56:166]: SHELL32::SHGetFolderPath returned: C:\Users\jota\Pictures
MSI (c) (90:D8) s23:04:56:166]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (90:D8) i23:04:56:166]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (90:D8) r23:04:56:166]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (90:D8) t23:04:56:167]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (90:D8) d23:04:56:167]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (90:D8) \23:04:56:167]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (90:D8) i23:04:56:167]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (90:D8) r23:04:56:167]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (90:D8) t23:04:56:167]: SHELL32::SHGetFolderPath returned: C:\Users\jota\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (90:D8) d23:04:56:167]: SHELL32::SHGetFolderPath returned: C:\Users\jota\Desktop
MSI (c) (90:D8) r23:04:56:168]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (90:D8) n23:04:56:168]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (c) (90:D8) :23:04:56:169]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (90:D8) r23:04:56:174]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (90:D8) m23:04:56:174]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (90:D8) u23:04:56:174]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (90:D8) t23:04:56:174]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (90:D8) t23:04:56:174]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (90:D8) \23:04:56:174]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'jota'.
MSI (c) (90:D8) 23:04:56:174]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (90:D8) )23:04:56:174]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi'.
MSI (c) (90:D8) E23:04:56:174]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi'.
MSI (c) (90:D8) E23:04:56:174]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (90:D8) l23:04:56:174]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\'.
MSI (c) (90:D8) d23:04:56:175]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\'.
MSI (c) (90:28) d23:04:56:175]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 08/03/2023 23:04:56 ===
MSI (c) (90:D8) 223:04:56:196]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (90:D8) :23:04:56:196]: Machine policy value 'DisableRollback' is 0
MSI (c) (90:D8) D23:04:56:196]: User policy value 'DisableRollback' is 0
MSI (c) (90:D8) D23:04:56:196]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (90:D8) t23:04:56:198]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (90:D8) o23:04:56:198]: APPCOMPAT: >DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (90:D8) d23:04:56:205]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (90:D8) t23:04:56:205]: Doing action: INSTALL
Action 23:04:56: INSTALL.
Action start 23:04:56: INSTALL.
MSI (c) (90:D8) t23:04:56:205]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (90:D8) 23:04:56:205]: Running UISequence
MSI (c) (90:D8) 023:04:56:205]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (90:D8) I23:04:56:205]: Doing action: LaunchConditions
Action 23:04:56: LaunchConditions. Evaluating launch conditions
Action start 23:04:56: LaunchConditions.
Action ended 23:04:56: LaunchConditions. Return value 1.
MSI (c) (90:D8) i23:04:56:206]: Doing action: IsUserAdmin
Action 23:04:56: IsUserAdmin.
Action start 23:04:56: IsUserAdmin.
MSI (c) (90:90) t23:04:56:207]: Invoking remote custom action. DLL: C:\Users\jota\AppData\Local\Temp\MSIF22.tmp, Entrypoint: _VmaIsUserAdmin@4
MSI (c) (90:A8) p23:04:56:208]: Cloaking enabled.
MSI (c) (90:A8) :23:04:56:209]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (90:A8) a23:04:56:209]: Connected to service for CA interface.
Action 23:04:56: VmaIsUserAdmin. Verifing user's administrator group membership...
Action 23:04:56: .
Action ended 23:04:56: IsUserAdmin. Return value 1.
MSI (c) (90:D8) s23:04:56:255]: Doing action: ISSetAllUsers
Action 23:04:56: ISSetAllUsers.
Action start 23:04:56: ISSetAllUsers.
MSI (c) (90:B4) t23:04:56:257]: Invoking remote custom action. DLL: C:\Users\jota\AppData\Local\Temp\MSIF61.tmp, Entrypoint: SetAllUsers
InstallShield 23:04:56: Begin SetAllUsers()
InstallShield 23:04:56: Getting records from Upgrade table
InstallShield 23:04:56: UpgradeCode: {77AC4198-A66C-45EB-A79C-4708A954ED71}   MinVersion:    MaxVersion: 6.0.0.960   Language:    Attributes: 257
InstallShield 23:04:56: Checking related product {7796202E-3320-41ED-9A2C-14613AEED3D3}
InstallShield 23:04:56:        {7796202E-3320-41ED-9A2C-14613AEED3D3}           ***Related***
MSI (c) (90!A0) 923:04:56:263]: PROPERTY CHANGE: Adding IS_MAJOR_UPGRADE property. Its value is 'Yes'.
InstallShield 23:04:56: No related products for UpgradeCode {77AC4198-A66C-45EB-A79C-4708A954ED71} found
InstallShield 23:04:56: UpgradeCode: {77AC4198-A66C-45EB-A79C-4708A954ED71}   MinVersion: 6.0.0.960   MaxVersion:    Language:    Attributes: 2
InstallShield 23:04:56: Checking related product {7796202E-3320-41ED-9A2C-14613AEED3D3}
InstallShield 23:04:56: No related products for UpgradeCode {77AC4198-A66C-45EB-A79C-4708A954ED71} found
InstallShield 23:04:56: End SetAllUsers()
Action ended 23:04:56: ISSetAllUsers. Return value 1.
MSI (c) (90:D8) s23:04:56:267]: Doing action: AppSearch
Action 23:04:56: AppSearch. Searching for installed applications
Action start 23:04:56: AppSearch.
AppSearch: Property: DOTNETVERSION20, Signature: DotNet20
MSI (c) (90:D8) h23:04:56:267]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (c) (90:D8) 923:04:56:267]: PROPERTY CHANGE: Adding DOTNETVERSION20 property. Its value is '#1'.
AppSearch: Property: RECOVERYMEDIAVERSION64, Signature: RecoveryMediaVersion_x64
MSI (c) (90:D8) p23:04:56:268]: Note: 1: 2262 2: Signature 3: -2147287038
Action ended 23:04:56: AppSearch. Return value 1.
MSI (c) (90:D8) 223:04:56:268]: Doing action: VeeamEndpointProcessSettingsAction
Action 23:04:56: VeeamEndpointProcessSettingsAction.
Action start 23:04:56: VeeamEndpointProcessSettingsAction.
MSI (c) (90:50) n23:04:56:270]: Invoking remote custom action. DLL: C:\Users\jota\AppData\Local\Temp\MSIF62.tmp, Entrypoint: _VeeamEndpointProcessSettingsAction@4
Action 23:04:56: VeeamEndpointProcessSettingsAction. Loading registry values…
MSI (c) (90!74) :23:04:56:277]: PROPERTY CHANGE: Adding VAW_MANAGED_MODE property. Its value is '0'.
Action 23:04:56: .
Action ended 23:04:56: VeeamEndpointProcessSettingsAction. Return value 1.
MSI (c) (90:D8) i23:04:56:279]: Doing action: SetupInitialization
Action 23:04:56: SetupInitialization.
Action start 23:04:56: SetupInitialization.
Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 1 character set.
Info 2898.For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 1 character set.
Action 23:04:56: SetupInitialization. Dialog created
Action ended 23:04:56: SetupInitialization. Return value 1.
MSI (c) (90:D8) c23:04:56:317]: Doing action: FindRelatedProducts
Action 23:04:56: FindRelatedProducts. Searching for related applications
Action start 23:04:56: FindRelatedProducts.
MSI (c) (90:D8) o23:04:56:321]: FindRelatedProducts: could not read ASSIGNMENTTYPE info for product '{7796202E-3320-41ED-9A2C-14613AEED3D3}'. Skipping...
MSI (c) (90:D8) 23:04:56:322]: FindRelatedProducts: could not read ASSIGNMENTTYPE info for product '{7796202E-3320-41ED-9A2C-14613AEED3D3}'. Skipping...
Action ended 23:04:56: FindRelatedProducts. Return value 1.
MSI (c) (90:D8) i23:04:56:322]: Doing action: VmaConditionsChecker
Action 23:04:56: VmaConditionsChecker.
Action start 23:04:56: VmaConditionsChecker.
MSI (c) (90:3C) :23:04:56:325]: Invoking remote custom action. DLL: C:\Users\jota\AppData\Local\Temp\MSIFA2.tmp, Entrypoint: _VmaConditionsChecker@4
Action 23:04:56: VmaConditionsChecker. Checking launch conditions...
MSI (c) (90!54) 423:04:56:389]: PROPERTY CHANGE: Adding VEEAM_SETUP_OS_VERSION property. Its value is '25'.
MSI (c) (90!54) P23:04:56:391]: Doing action: VmACheckWinInstallationType
Action 23:04:56: VmACheckWinInstallationType.
Action start 23:04:56: VmACheckWinInstallationType.
MSI (c) (90:3C) I23:04:56:394]: Invoking remote custom action. DLL: C:\Users\jota\AppData\Local\Temp\MSIFE1.tmp, Entrypoint: _VmACheckWinInstallationType@4
Action 23:04:56: VmACheckWinInstallationType. Detecting operating system type...
MSI (c) (90!B0) o23:04:56:401]: PROPERTY CHANGE: Adding VmCheckWinInstallationTypeResult property. Its value is '1'.
Action 23:04:56: .
Action ended 23:04:56: VmACheckWinInstallationType. Return value 1.
MSI (c) (90!54) 23:04:56:405]: Doing action: VeeamEndpointValidateInstalledVersionAction
Action 23:04:56: VeeamEndpointValidateInstalledVersionAction.
Action start 23:04:56: VeeamEndpointValidateInstalledVersionAction.
MSI (c) (90:10) o23:04:56:408]: Invoking remote custom action. DLL: C:\Users\jota\AppData\Local\Temp\MSIFF2.tmp, Entrypoint: _VeeamEndpointValidateInstalledVersionAction@4
Action 23:04:56: VeeamEndpointValidateInstalledVersionAction. Checking upgrade possibility...
***Veeam*** Setup was unable to check installed version. Error code: 0x00000645.
Action 23:04:56: .
CustomAction VeeamEndpointValidateInstalledVersionAction returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 23:04:56: VeeamEndpointValidateInstalledVersionAction. Return value 3.
***Veeam***
Action 23:04:57: .
CustomAction VmaConditionsChecker returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 23:04:57: VmaConditionsChecker. Return value 3.
MSI (c) (90:D8) 23:04:57:408]: Doing action: SetupCompleteError
Action 23:04:57: SetupCompleteError.
Action start 23:04:57: SetupCompleteError.
Action 23:04:57: SetupCompleteError. Dialog created
MSI (c) (90:00) 023:04:57:434]: Note: 1: 2731 2: 0
Action ended 23:04:58: SetupCompleteError. Return value 2.
Action ended 23:04:58: INSTALL. Return value 3.
MSI (c) (90:D8) p23:04:58:291]: Destroying RemoteAPI object.
MSI (c) (90:A8) L23:04:58:292]: Custom Action Manager thread ending.
Property(C): DiskPrompt = <1]
Property(C): UpgradeCode = {77AC4198-A66C-45EB-A79C-4708A954ED71}
Property(C): ProductCode = {245A2B71-5770-48F6-A3EA-A5CD13DC3E5A}
Property(C): VmCheckWinInstallationTypeResult = 1
Property(C): VEEAM_SETUP_OS_VERSION = 25
Property(C): VAW_MANAGED_MODE = 0
Property(C): IS_MAJOR_UPGRADE = Yes
Property(C): EXECUTEACTION = INSTALL
Property(C): VersionNT = 603
Property(C): VersionNT64 = 603
Property(C): ACTION = INSTALL
Property(C): UILevel = 5
Property(C): VersionHandler = 5.00
Property(C): SOURCEDIR = C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\
Property(C): OriginalDatabase = C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi
Property(C): DATABASE = C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\Veeam_B&R_Endpoint_x64.msi
Property(C): Privileged = 1
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): MsiRunningElevated = 1
Property(C): RedirectedDllSupport = 2
Property(C): MsiWin32AssemblySupport = 6.3.22621.963
Property(C): MsiNetAssemblySupport = 4.8.9032.0
Property(C): Date = 08/03/2023
Property(C): Time = 23:04:58
Property(C): TTCSupport = 1
Property(C): ColorBits = 32
Property(C): TextInternalLeading = 3
Property(C): TextHeight = 16
Property(C): BorderSide = 1
Property(C): BorderTop = 1
Property(C): CaptionHeight = 23
Property(C): ScreenY = 1080
Property(C): ScreenX = 1920
Property(C): SystemLanguageID = 3082
Property(C): ComputerName = HADES
Property(C): UserLanguageID = 3082
Property(C): UserSID = S-1-5-21-235606647-1977811204-2533088719-1001
Property(C): LogonUser = jota
Property(C): MsiTrueAdminUser = 1
Property(C): AdminUser = 1
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): VirtualMemory = 18177
Property(C): PhysicalMemory = 16159
Property(C): Intel = 6
Property(C): Msix64 = 6
Property(C): MsiAMD64 = 6
Property(C): ShellAdvtSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): GPTSupport = 1
Property(C): SystemFolder = C:\WINDOWS\SysWOW64\
Property(C): SourceDir = C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint\
Property(C): FontsFolder = C:\WINDOWS\Fonts\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): MyPicturesFolder = C:\Users\jota\Pictures\
Property(C): LocalAppDataFolder = C:\Users\jota\AppData\Local\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): SendToFolder = C:\Users\jota\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): RecentFolder = C:\Users\jota\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): PrintHoodFolder = C:\Users\jota\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): PersonalFolder = C:\Users\jota\Documents\
Property(C): NetHoodFolder = C:\Users\jota\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): FavoritesFolder = C:\Users\jota\Favorites\
Property(C): DOTNETVERSION20 = #1
Property(C): AppDataFolder = C:\Users\jota\AppData\Roaming\
Property(C): ISCHECKFORPRODUCTUPDATES = 1
Property(C): ApplicationUsers = AllUsers
Property(C): _IsMaintenance = Reinstall
Property(C): RestartManagerOption = CloseRestart
Property(C): SetupType = Typical
Property(C): _IsSetupTypeMin = Typical
Property(C): Display_IsBitmapDlg = 1
Property(C): ALLUSERS = 1
Property(C): ARPCONTACT = Veeam Software Group GmbH
Property(C): ARPHELPLINK = http://www.veeam.com/support.html
Property(C): ARPNOMODIFY = 1
Property(C): ARPNOREPAIR = 1
Property(C): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(C): ARPURLINFOABOUT = http://www.veeam.com
Property(C): DWUSINTERVAL = 30
Property(C): DWUSLINK = CECBD798F94C40FFAEACA75F8ECB978FDECB408FFE6BA7F8CEDBA7C839FBC7C8CECCE77FA9AC
Property(C): DefaultUIFont = Tahoma8
Property(C): DialogCaption = InstallShield for Windows Installer
Property(C): DisplayNameCustom = Custom
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): DisplayNameMinimal = Minimal
Property(C): DisplayNameTypical = Typical
Property(C): EP_SERVICE_PORT = 9395
Property(C): ErrorDialog = SetupError
Property(C): INSTALLLEVEL = 100
Property(C): ISVROOT_PORT_NO = 0
Property(C): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: o1]
Property(C): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: n1]
Property(C): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: O1]
Property(C): IS_PREVENT_DOWNGRADE_EXIT = A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard.
Property(C): IS_PROGMSG_TEXTFILECHANGS_REPLACE = Replacing %s with %s in %s...
Property(C): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(C): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(C): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(C): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(C): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(C): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(C): IS_SQLSERVER_AUTHENTICATION = 0
Property(C): IS_SQLSERVER_USERNAME = sa
Property(C): InstallChoice = AR
Property(C): MSIFASTINSTALL = 1
Property(C): MSIRESTARTMANAGERCONTROL = Disable
Property(C): Manufacturer = Veeam Software Group GmbH
Property(C): MsiHiddenProperties = CREDUIPASSWORD
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(C): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(C): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(C): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(C): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(C): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(C): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(C): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(C): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(C): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(C): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(C): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(C): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(C): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(C): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(C): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(C): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(C): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(C): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(C): ProductID = none
Property(C): ProductLanguage = 1033
Property(C): ProductName = Veeam Agent for Microsoft Windows
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): ProductVersion = 6.0.0.960
Property(C): ProgressType0 = install
Property(C): ProgressType1 = Installing
Property(C): ProgressType2 = installed
Property(C): ProgressType3 = installs
Property(C): RebootYesNo = Yes
Property(C): ReinstallModeText = omus
Property(C): SHOWLAUNCHPROGRAM = 0
Property(C): SecureCustomProperties = COMPANYNAME;CREDUIACCOUNTNAME;CREDUIPASSWORD;USERNAME;INSTALLDIR;ISFOUNDNEWERPRODUCTVERSION;ISX_SERIALNUM;U_EP;ACCEPT_THIRDPARTY_LICENSES
Property(C): ServiceName = VeeamEndpointBackupSvc
Property(C): VEEAM_BUILD_EDITION = standard
Property(C): VEEAM_COLLECT_OS_VERSION = 1
Property(C): TempFolder = C:\Users\jota\AppData\Local\Temp\
Property(C): VEEAM_MSI_WIZARD_WINDOW_TITLE = Veeam Agent for Microsoft Windows
Property(C): ISReleaseFlags = x64,x64
Property(C): RemoteAdminTS = 1
Property(C): System64Folder = C:\WINDOWS\system32\
Property(C): WindowsVolume = C:\
Property(C): WindowsFolder = C:\WINDOWS\
Property(C): MsiNTProductType = 1
Property(C): ServicePackLevelMinor = 0
Property(C): ServicePackLevel = 0
Property(C): WindowsBuild = 9600
Property(C): VersionMsi = 5.00
Property(C): VersionDatabase = 200
Property(C): CLIENTPROCESSID = 18064
Property(C): CLIENTUILEVEL = 0
Property(C): CURRENTDIRECTORY = C:\Users\jota\Desktop\VeeamAgentWindows_6.0.0.960\Endpoint\Endpoint
Property(C): PackagecodeChanging = 1
Property(C): ProductState = -1
Property(C): PackageCode = {4836F7B1-E144-43B5-AC23-9E3C2A0A13E7}
Property(C): MsiLogFileLocation = c:\install.log
Property(C): USERNAME = jota
=== Logging stopped: 08/03/2023 23:04:58 ===
MSI (c) (90:D8) b23:04:58:307]: Note: 1: 1708
MSI (c) (90:D8) t23:04:58:307]: Product: Veeam Agent for Microsoft Windows -- Installation operation failed.

MSI (c) (90:D8) 523:04:58:308]: Windows Installer installed the product. Product Name: Veeam Agent for Microsoft Windows. Product Version: 6.0.0.960. Product Language: 1033. Manufacturer: Veeam Software Group GmbH. Installation success or error status: 1603.

MSI (c) (90:D8) 23:04:58:309]: Grabbed execution mutex.
MSI (c) (90:D8) 23:04:58:309]: Cleaning up uninstalled install packages, if any exist
MSI (c) (90:D8) M23:04:58:310]: MainEngineThread is returning 1603
=== Verbose logging stopped: 08/03/2023 23:04:58 ===

could someone help me?

thanks a lot

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What was the message that came up on the screen as this is way too long to read through.

Action 23:04:56: VeeamEndpointValidateInstalledVersionAction. Checking upgrade possibility... ***Veeam*** Setup was unable to check installed version. Error code: 0x00000645. Action 23:04:56: . CustomAction VeeamEndpointValidateInstalledVersionAction returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 23:04:56: VeeamEndpointValidateInstalledVersionAction. Return value 3. ***Veeam***

Seems you are doing an upgrade of the agent. From which version are you updating?

And which OS do you have?

Is an antivirus software running on your system?

hi thanks a lot for your help.

I have not installed any version of veeam agent

my OS is windows 11 22H2

av running windows defender

Hello @jotamon

As per Veeam technical guide:

If your computer runs Microsoft Windows 11 version 22H2, make sure that the Smart App Control feature is disabled. Otherwise, it may cause installation issues.

hi.

after review Smart App Control feature is disabled

not work and this option is disabled

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