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Case Administrator


hs08
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I assign external user as case administrator to our vendor.

When our vendor login using their account, there no our organization or support ID to create the ticket.

So i want to know with assigning case admin to the 3rd party, is they able to create the ticket or not?

Best answer by Chris.Childerhose

They should be able to create cases.

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3 comments

Chris.Childerhose
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  • January 21, 2025

They should be able to create cases.


hs08
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  • January 21, 2025

hi ​@Chris.Childerhose 

Noted, i can see my organization on the vendor now. Maybe this take time to show.


MarcoLuvisi
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  • January 21, 2025
hs08 wrote:

hi ​@Chris.Childerhose 

Noted, i can see my organization on the vendor now. Maybe this take time to show.

 

Vendor receive email from Veeam about are Case Administrator of Customer ID xx and then are able to see in Customer side and Vendor side on my.veeam portal.


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