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Cannot verify the product license Using Veeam Intelligence

  • June 8, 2026
  • 5 comments
  • 32 views

AndrePulia
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Hello Community,

 

I'm experiencing an issue when trying to use VM Intelligence in Veeam version 13.0.2.29, both when deployed as a VSA Appliance and when installed on Windows.

When accessing the feature, I receive the following error message:

"Cannot verify the product license." both Backup servers are connect to the internet. 

What I find strange is that I am using a valid NFR Premium license with more than 300 days remaining before expiration.

I have already verified that the license is correctly installed, and the issue occurs on both deployment types, which makes me think it could be related to a VM Intelligence licensing requirement, online license validation, or possibly a bug in version 13.0.2.29.

Has anyone experienced this issue before or knows of any troubleshooting steps or solutions?

Any help would be greatly appreciated. Thank you!

 

Best answer by Mildur

The help center mentions this. Not available with NFR.

https://helpcenter.veeam.com/docs/vbr/userguide/veeam_ai_online_assistant.html?ver=13#veeam-intelligence-limitations

 

Best,

Fabian

5 comments

Chris.Childerhose
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I wonder if it is because it is an NFR license is why it doesn't work.  I would check on that part first but I believe you need a full license but not fully sure.  Something to check in to.


Mildur
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  • Influencer
  • Answer
  • June 8, 2026

CMF
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  • Veeam Legend
  • June 8, 2026

I had that issue as well. The NFR License in the partner-portal are for version 12 only and not for v13. I had to ask my contacts at veeam to create a new key that works with v13. 


CMF
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  • Veeam Legend
  • June 8, 2026

I had that issue as well. The NFR License in the partner-portal are for version 12 only and not for v13. I had to ask my contacts at veeam to create a new key that works with v13. 

i guess i misunderstood the thread 😒


AndrePulia
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  • Author
  • Veeam Vanguard
  • June 8, 2026

Hi ​@Mildur Thank you very much for that!
Thank you all guys.
Hvae a great week.