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Hello,

I am encountering a warning on my Veeam backups that Veeam "Cannot find EFI boot manager entry for EFI System Partition". The backups are otherwise successful.

I am running Manjaro Linux, which I realize is not formally supported. I used Veeam successfully some time ago without issues, experimented with other backup solutions for a while, then came back to Veeam because honestly nothing works as well or as simply as it does. The last time I used Veeam, I was running a 5.x version, and I’ve since started using 6.1.0.1498.

Here is some more detailed information about my issue:

  • Specific Problem: When performing a Full System backup, Veeam will complain that it "Cannot find EFI boot manager entry for EFI System Partition GUID” followed by the GUID of my system’s EFI partition.
  • System: Manjaro Linux (KDE) 5.12.211
  • Backup: Full System backup of 4 drives to an SMB share:
    • nvme0n1p1 - EFI
    • nvme0n1p2 - SWAP
    • nvme0n1p3 - /
    • sda1 - /home
    • sdb1 - arbitrary data
    • sdc1 - arbitrary data
    • sdc2 - arbitrary data
  • Snapshot: blksnap

Job.log Excerpts:

<13.04.2024 18:58:03.753] <140347225192128> lpbcore  |           Create backup object for disk [/dev/nvme0n1] with partition table tgpt].
<13.04.2024 18:58:03.757] <140347225192128>          |             Block size bytes: 134217728, Blocks online: 256, Blocks offline: 0, Physical memory size: 34359738368
<13.04.2024 18:58:03.757] <140347225192128> lsm      |             Enum block devices.
<13.04.2024 18:58:03.757] <140347225192128> lsm      |             Found F11] block devices.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |             Build GPT disk object for [/dev/nvme0n1].
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               Enum block devices.
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               Found F11] block devices.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |               Found job filter for object [/dev/nvme0n1]({14da1268-c9cd-1746-b336-c958c93c8cfe}). Record type: tInclude], value: a]
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               Find filesystem on block device: [/dev/nvme0n1p1].
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               On block device /dev/nvme0n1p1 was found filesystem vfat C557-DFED.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |               Found job filter for object bnvme0n1p1]({14da1268-c9cd-1746-b336-c958c93c8cfe}/o1048576l315621376). Record type: tInclude], value: a]
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               Find filesystem on block device: [/dev/nvme0n1p1].
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               On block device /dev/nvme0n1p1 was found filesystem vfat C557-DFED.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |               Partition [/dev/nvme0n1p1] with index i1] should be backed up.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |               Found EFI on partition: {83f5027a-5983-4aba-91ac-356113c28657}. path: /dev/nvme0n1p1
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               Find filesystem on block device: [/dev/nvme0n1p2].
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               On block device /dev/nvme0n1p2 was not found filesystem.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |               Found job filter for object bnvme0n1p2]({14da1268-c9cd-1746-b336-c958c93c8cfe}/o316669952l8589934592). Record type: tInclude], value: a]
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               Find filesystem on block device: [/dev/nvme0n1p2].
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               On block device /dev/nvme0n1p2 was not found filesystem.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |               Partition [/dev/nvme0n1p2] with index i2] should be backed up.
<13.04.2024 18:58:03.757] <140347225192128> lpbcore  |               Partition [/dev/nvme0n1p2] is swap.
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               Find filesystem on block device: [/dev/nvme0n1p3].
<13.04.2024 18:58:03.757] <140347225192128> lsm      |               On block device /dev/nvme0n1p3 was found filesystem ext4 a70ef8c4-e91e-4b29-abda-3b84af1c2b9c.
<13.04.2024 18:58:03.758] <140347225192128> lpbcore  |               Found job filter for object bnvme0n1p3]({14da1268-c9cd-1746-b336-c958c93c8cfe}/o8906604544l491201240576). Record type: tInclude], value: a]
<13.04.2024 18:58:03.758] <140347225192128> lsm      |               Find filesystem on block device: [/dev/nvme0n1p3].
<13.04.2024 18:58:03.758] <140347225192128> lsm      |               On block device /dev/nvme0n1p3 was found filesystem ext4 a70ef8c4-e91e-4b29-abda-3b84af1c2b9c.
<13.04.2024 18:58:03.758] <140347225192128> lpbcore  |               Partition [/dev/nvme0n1p3] with index i3] should be backed up.
<13.04.2024 18:58:03.758] <140347225192128> lpbcore  |               Disk [/dev/nvme0n1] will be backed up.
<13.04.2024 18:58:03.758] <140347225192128> lsm      |               Find filesystem on block device: [/dev/nvme0n1].
<13.04.2024 18:58:03.758] <140347225192128> lsm      |               On block device /dev/nvme0n1 was not found filesystem.
<13.04.2024 18:58:03.758] <140347225192128> lsm      |               Enum bios boot loaders.
<13.04.2024 18:58:03.758] <140347225192128> lsm      |               Found F0] bios boot loaders.
<13.04.2024 18:58:03.758] <140347225192128> lpbcore  |               EFI boot entry with GPT guid  83f5027a-5983-4aba-91ac-356113c28657] on [/dev/nvme0n1] will be backed up.
<13.04.2024 18:58:03.758] <140347225192128> lpbcore  |             Build GPT disk object for [/dev/nvme0n1]. ok.
<13.04.2024 18:58:03.758] <140347225192128> lpbcore  |           Create backup object for disk [/dev/nvme0n1] with partition table tgpt]. ok.
<13.04.2024 21:05:41.330] <140347225192128> lpbcore  |   Backing up EFI boot entry with GPT guid: g{83f5027a-5983-4aba-91ac-356113c28657}].
<13.04.2024 21:05:41.330] <140347225192128> lpbcommon|     Executing custom script: rwhich]. Arguments: eefibootmgr]
<13.04.2024 21:05:41.330] <140347225192128> lpbcommon|       Wait child process for finish.
<13.04.2024 21:05:41.330] <140346839262912>          | Thread started.  Role: 'script output redirector to buffer', thread id: 140346839262912, parent id: 140347225192128.
<13.04.2024 21:05:41.330] <140346830870208>          | Thread started.  Role: 'script output redirector to log', thread id: 140346830870208, parent id: 140347225192128.
<13.04.2024 21:05:41.335] <140346830870208> lpbcommon| /usr/bin/efibootmgr
<13.04.2024 21:05:41.335] <140346839262912>          | Thread finished. Role: 'script output redirector to buffer'.
<13.04.2024 21:05:41.335] <140346830870208>          | Thread finished. Role: 'script output redirector to log'.
<13.04.2024 21:05:41.335] <140347225192128> lpbcore  |     Parse efibootmgr records.
<13.04.2024 21:05:41.335] <140347225192128>          |       Creating child process: efibootmgr with arguments: -v
<13.04.2024 21:05:41.366] <140347225192128> lpbcore  |     Parse efibootmgr records. ok.
<13.04.2024 21:05:41.366] <140347225192128> lpbcore  | WARN|Cannot find EFI boot manager entry for EFI System Partition GUID  83f5027a-5983-4aba-91ac-356113c28657].
<13.04.2024 21:05:41.366] <140347225192128> vmb      |     |SessionLog]owarn] Cannot find EFI boot manager entry for EFI System Partition GUID  83f5027a-5983-4aba-91ac-356113c28657].
<13.04.2024 21:05:41.371] <140347225192128> lpbcore  |   Backing up EFI boot entry with GPT guid: g{83f5027a-5983-4aba-91ac-356113c28657}]. Failed.

efibootmgr -v output:

BootCurrent: 0000
Timeout: 1 seconds
BootOrder: 0000,0001,0002,0003,0004,0005,0006
Boot0000* manjaro      HD(1,GPT,83f5027a-5983-4aba-91ac-356113c28657,0x800,0x96800)/\EFI\manjaro\grubx64.efi
      dp: 04 01 2a 00 01 00 00 00 00 08 00 00 00 00 00 00 00 68 09 00 00 00 00 00 7a 02 f5 83 83 59 ba 4a 91 ac 35 61 13 c2 86 57 02 02 / 04 04 36 00 5c 00 45 00 46 00 49 00 5c 00 6d 00 61 00 6e 00 6a 00 61 00 72 00 6f 00 5c 00 67 00 72 00 75 00 62 00 78 00 36 00 34 00 2e 00 65 00 66 00 69 00 00 00 / 7f ff 04 00
Boot0001* UEFI: IP4 Intel(R) Ethernet Connection (2) I219-V     PciRoot(0x0)/Pci(0x1f,0x6)/MAC(2c4d54598f3f,0)/IPv4(0.0.0.0,0,DHCP,0.0.0.0,0.0.0.0,0.0.0.0)0000424f
      dp: 02 01 0c 00 d0 41 03 0a 00 00 00 00 / 01 01 06 00 06 1f / 03 0b 25 00 2c 4d 54 59 8f 3f 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 / 03 0c 1b 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 / 7f ff 04 00
    data: 00 00 42 4f
Boot0002* UEFI: IP6 Intel(R) Ethernet Connection (2) I219-V     PciRoot(0x0)/Pci(0x1f,0x6)/MAC(2c4d54598f3f,0)/IPv6(/::],0,Static,t::],,::],64)0000424f
      dp: 02 01 0c 00 d0 41 03 0a 00 00 00 00 / 01 01 06 00 06 1f / 03 0b 25 00 2c 4d 54 59 8f 3f 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 / 03 0d 3c 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 / 7f ff 04 00
    data: 00 00 42 4f
Boot0003* Samsung SSD 970 EVO 500GB BBS(HD,,0x0)0000424f
      dp: 05 01 09 00 02 00 00 00 00 / 7f ff 04 00
    data: 00 00 42 4f
Boot0004* Samsung SSD 850 EVO 500GB BBS(HD,,0x0)0000424f
      dp: 05 01 09 00 02 00 00 00 00 / 7f ff 04 00
    data: 00 00 42 4f
Boot0005* ST2000LX001-1RG174    BBS(HD,,0x0)0000424f
      dp: 05 01 09 00 02 00 00 00 00 / 7f ff 04 00
    data: 00 00 42 4f
Boot0006* WDC  WDS100T2B0A-00SM50   BBS(HD,,0x0)0000424f
      dp: 05 01 09 00 02 00 00 00 00 / 7f ff 04 00
    data: 00 00 42 4f
Boot0008* WDC  WDS100T2B0A-00SM50   BBS(HD,,0x0)0000424f
      dp: 05 01 09 00 02 00 00 00 00 / 7f ff 04 00
    data: 00 00 42 4f

blkid output for the EFI partition:

/dev/nvme0n1p1: LABEL_FATBOOT="EFI" LABEL="EFI" UUID="C557-DFED" BLOCK_SIZE="512" TYPE="vfat" PARTUUID="83f5027a-5983-4aba-91ac-356113c28657"

Troubleshooting Performed:

  • Reinstalled efibootmgr
  • Used efibootmgr to remove Manjaro EFI entry and let it get re-created automatically after a reboot
  • Used efibootmgr to remove Manjaro EFI entry to rebuild it manually
  • Used grub-install to rebuild grub EFI directories in /boot/efi
  • Deleted EFI partition outright, reformatted FAT32 partition, enabled boot flag, used grub-install to once again rebuild the EFI directories (the GUID of the EFI partition changed as expected, but the error still occured referencing the new GUID)

Unfortunately, none of the above attempts to fix the problem succeeded. Please note, I’ve also poured over all of the threads with this issue I can find, including these three:

I suppose I can live with the warning message, but it’s annoying. It’s also worth noting that all this time, I’ve had zero issues booting my system. As a sidenote, I do have Windows installed on a separate drive (not a separate partition). While I don’t expect that to be the issue, I’m mentioning it in the off chance it’s relevant.

If full log files are needed, I can provide them. Any help you can offer would be greatly appreciated!

Thanks,

Ted

If you are looking for support you need to post on the forums - https://forums.veeam.com

I would also suggest opening a support ticket. The community is not technical support.

If you are looking for support you need to post on the forums - https://forums.veeam.com

I would also suggest opening a support ticket. The community is not technical support.

Oh, my sincere apologies. I had seen a mixture of support questions in the community and assumed this was the correct forum. I did visit the forum and almost posted but then I saw this at the top:

 

Does that mean my only recourse is a ticket? That’s another avenue I was considering but I figured that since my distribution isn’t officially supported, I wouldn’t get much help.

Thanks

Hi @tedsadler!

 

First on the topic of support for clarification: R&D forums you’re right isn’t a support forum but if you raise a ticket and wanted to discuss it on there, then subject to some criteria you can do so. The R&D forum is more of a customer:vendor relationship forum IMO and if you were wanting to discuss a bug or feature request then it makes sense there.

 

Support is of course the route to official Veeam support, you’re right as your distro is not supported I doubt Veeam could offer you much support as they’d be wanting to avoid liability if their advice adversely impacted your system.

 

The Community forum here is mainly user to user discussions and of course that includes people supporting each other with advice etc, but there is always going to be a limit to what the community can do.

 

On this last point I think this is where in all honesty you’ll struggle, not only is Manjaro Linux not an official supported distribution, it’s not even a derivative of a supported distro, as IIRC it’s Arch Linux based?

 

My first bit of advice would be attempting a backup restoration to confirm that Veeam is successfully backing up your EFI boot manager before you need to rely on these backups, and test that frequently…

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