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Question

Can't restore Ubuntu VM backup from hyper-v to Azure cloud

  • March 18, 2026
  • 6 comments
  • 24 views
A

I am trying to restore Ubuntu VM to Azure but never got any success. We had issue with ver 12.3 where it never create helper appliance for the region so we upgraded to ver 13. It now try to create helper appliance but never complete succesfully. When restore process starts, it creates helper appliance in Azure with status running but never get pass that stage. 

Internet access is restricted to outbound access to windows update, azure & Veeam.

I even tried restoring the Azure environment where we have ipsec tunnel but not luck, still fail with same error.

 

 

    6 comments

    MicoolPaul
    Forum|alt.badge.img+23

    Hi,

     

    are you controlling access via a web proxy or firewalls? I suggest you either look at the web proxy logs or dropped/blocked firewall traffic as a starting point. Or you run a packet capture from the VBR server to understand which DNS records it is querying then failing to connect to

    Michael Paul - Opinions are my own and do not necessarily reflect the opinion of Veeam | https://micoolpaul.com | Mastodon: @micoolpaul@masto.nu | Bluesky: @micoolpaul.com
      A
      • AShaikh
      • Author
      • New Here
      • March 18, 2026

      I used proxy which has unrestricted outbound access and still fails. I can restore windows backup without any issue to Azure. 

        MicoolPaul
        Forum|alt.badge.img+23

        I would still recommend a packet capture as a first step here.

         

        Theres different ways to enforce a proxy which depending upon who the services are running as could mean a different network path for specific services.

        Michael Paul - Opinions are my own and do not necessarily reflect the opinion of Veeam | https://micoolpaul.com | Mastodon: @micoolpaul@masto.nu | Bluesky: @micoolpaul.com
          coolsport00
          Forum|alt.badge.img+21
          • coolsport00
          • Veeam Legend
          • March 18, 2026

          Hi ​@AShaikh -

          If what Michael suggests you try still results in no success, I recommend opening a Veeam Support case to look at your logs and get a more detailed view into your environment to see what specifically is going on. They should be able to get your sorted.

          Keep us posted.

          Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
          A
          • AShaikh
          • Author
          • New Here
          • March 25, 2026

          We had already opened support ticket for this but so far there is not fix. 

          We even allowed unrestricted outbound access to troubleshoot, which restore ubuntu vm in Azure without even asking helper appliance and does not work.

           

          coolsport00
          Forum|alt.badge.img+21
          • coolsport00
          • Veeam Legend
          • March 25, 2026

          Thank you for the update ​@AShaikh . Just continue working with Support...hopefully they’ll get you sorted soon. Once they do, if you remember, please update us here so others who have a similar issue & come across your post can benefit.

          Best.

          Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
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