Hi,
I needed to open a support case, however, when clicked on “Open a case” button I was presented with https://www.veeam.com/upgrade.html?return_url=https%3A%2F%2Fmy.veeam.com page requesting additional details to upgrade my profile. Filled out the form, clicked on “Upgrade profile” button - the page basically just refreshes with my data in it, doesn’t proceed further. Tried several times, also in a different browser.
Thank you!
Best answer by snekbaev
no, haven’t tried as was too busy, still with non-functioning restore. By the way, updated to a newer version (13.0.2.1102), but it has the same problem. I really wish I could just send an email instead of calling just to tell them that I can’t complete my profile and there’s an issue with their page. Thank you!
+21You will need to get in touch with Veeam for this as we will not know what to do.
+8Hi
Have you tried another Browser? It´s just a wild guess...but sometimes it works. You should try to get in touch with veeam as
+13In case you cannot submit a ticket online, you should reach out to Veeam Support via phone and let them know about your certain issue and the open-a-case issue. Maybe there is something wrong with your account etc.
Hi,
yes, as mentioned tried in a different browser. To open a case I need to complete that “upgrade” step. It’s obvious that either page is broken or some (data) state is the culprit. Is calling the only option left? No support email or a chance of requesting a Veeam agent here?
Thank you!
+13We cannot provide any kind of support through this forum so you’ll have to stick with the phone option, I guess that will be the best and most effective way.
+21Hi,
yes, as mentioned tried in a different browser. To open a case I need to complete that “upgrade” step. It’s obvious that either page is broken or some (data) state is the culprit. Is calling the only option left? No support email or a chance of requesting a Veeam agent here?
Thank you!
This is a community of Veeam enthusiasts so support is not on here. The phone as mentioned is the only option.
+21
no, haven’t tried as was too busy, still with non-functioning restore. By the way, updated to a newer version (13.0.2.1102), but it has the same problem. I really wish I could just send an email instead of calling just to tell them that I can’t complete my profile and there’s an issue with their page. Thank you!
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