is it a Windows or Linux proxy? have you tried rescanning the proxy service and/or stepping through the proxy settings to ensure the communication is good?

We have tried a rescan, same issue.

Communication is very good…….even on ports

Hi,

This is the community forums, so I’d suggest raising a case with Veeam for any expedited help, the support staff don’t monitor the forums.

Can you show us a screenshot of the repository screen, I notice you’re targetting an IP address there, is this a staticly configured IP or DHCP? In which case, could the IP address have changed?

Have you taken a look at the Proxy server itself.  I know you indicated the communication is good but there is something preventing the VBM365 server from communicating to the Proxy - possibly Firewall?

Check here for port requirements - Used Ports - Veeam Backup for Microsoft 365 Guide

Hello, @Chris.Childerhose 

The ip address is static and has not changed at all.

Please, find the screenshot below, as requested.

Hi @Mubaraq Kolawole, can you paste out the logs from the server please? This will likely have the answer.

Have you tried or are you able to reboot the Proxy server with the repo drive on it?  Just throwing out suggestions to see if maybe something is stuck.  Also have you recently updated the VBM365 application on the main VBM365 server?  Just asking as I know when you do this it should tell you to update the Proxy.  Trying to cover all the bases here to help out. 

The logs that Michael is referring to are under - C:\ProgramData\Veeam directory

Hello.......could not export the logs because the proxy is offline. I can also confirm that the ports are opened as well.

What else could be the issue?

Have you changed the hostname lately of the backup server (which is not supported)?

Logs can be opened/copied manually with the windows explorer.

Don’t need to export the logs just browse the folder and open the logs in Notepad or the like to get the errors from there.

I’d want to see the logs from your VB365 server, that will tell you what port it can’t communicate on or why, could be a stopped service

Hello, Micoolpaul 

All the services are up and running on both the VBR server and the proxy.

Below is the log i was able to pull.

p31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryHolder.<>c_DisplayClass19_0.<FindOrInitializeRepositoryContext>b_0()
b31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryPoolExtension.Add(IRepositoryPool repositoryPool, Guid repositoryId, Func`1 createContext)
t31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryPoolExtension.GetOrAdd(IRepositoryPool repositoryPool, Guid repositoryId, Func`1 createContext)
t31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryHolder.FindOrInitializeRepositoryContext(Guid repositoryId)
i31.10.2022 13:45:47]   35 (23248) Error: JetError -529, JET_errLogDiskFull, Log disk full
d31.10.2022 13:45:47]   35 (23248) Type: Veeam.Jet.JetError
t31.10.2022 13:45:47]   35 (23248) Stack:
231.10.2022 13:45:47]   35 (23248)    at Veeam.Jet.Context.chk(Int32 jetRes)
(31.10.2022 13:45:47]   35 (23248)    at Veeam.Jet.Instance.Init()
t31.10.2022 13:45:47]   35 (23248)    at Veeam.Jet.Engine.Context.InitInstance(Boolean replayMissingDB, Boolean ignoreMissingLog, Boolean replayIgnoreMissingDB, IProgressObserver progress)
s31.10.2022 13:45:47]   35 (23248)    at Veeam.Jet.Engine.Context.InitInstance(InstanceSpec spec, IProgressObserver progress)
g31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Repositories.JetContextProvider.CreateContextInternal(InstanceSpec instanceSpec, Boolean createIfNotExist, String fileName)
N31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Repositories.RepositoryContextProvider.CreateContext(DatabaseTimeRange timeRange, Int32 index, Boolean createIfNotExist, RepositoryDatabaseInfo& repositoryDatabaseInfo)
&31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Repositories.Pool.DatabaseContextPool.OpenAndLockContext(YearAndMonth yearAndMonth, Int32 number, Boolean createIfNotExist, TimeRangeDatabaseContext& context, RepositoryDatabaseInfo& databaseInfo)
y31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Repositories.Pool.BaseDatabasePool`1.OpenDatabase(YearAndMonth yearAndMonth, Int32 number, Boolean createIfNotExist)
231.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Repositories.Pool.BaseDatabasePool`1.GetDatabaseInstance(YearAndMonth yearAndMonth, Int32 index, Boolean createIfNotExist)
I31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Repositories.Pool.DatabasePool.OpenDatabasePart(DatabaseTimeRange timeRange, Int32 index)
D31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Database.Current.Composite.DatabasePartitionController`1.<>c_DisplayClass6_0.<OpenPartition>b_0(TRepositoryDatabase& db)
a31.10.2022 13:45:47]   35 (23248)    at Veeam.Core.Memory.Disposable.Create5TValue](CreateAction`1 createInstance)
e31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Database.Current.Composite.DatabasePartitionController`1.OpenPartition(Int32 index)
s31.10.2022 13:45:47]   35 (23248)    at System.Linq.Enumerable.WhereSelectListIterator`2.MoveNext()
.31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Core.Database.Current.Composite.DatabasePartitionControllerExtension.FirstOrDefault.TRepositoryDatabase,T](IDatabasePartitionController`1 partController, Func`2 selector)
s31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Repositories.Pool.DatabasePool.IsPoolOutdated()
.31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Repositories.RepositoryFactory.CreateRepository(Guid id, String name, RepositoryManager repositoryManager, ExchangeRepository exchangeRepository, ISharePointRepository sharePointRepository, IMsTeamsRepository teamsRepository)
t31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Repositories.RepositoryFactory.CreateRepository(IRepositoryConfigProvider configProvider, IRepositoryOrganizationCacheUpdater cacheUpdater, IClock clock, RepositoryManager repositoryManager)
31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Repositories.RepositoryFactory.CreateLocalRepository(EngineInstance engineInstance, EseConfig eseConfig, IRepositoryConfigProvider configProvider, IDatabasePoolMonitor poolMonitor, IRepositoryOrganizationCacheUpdater organizationCacheUpdater, IRepositoryRestorePointsCacheUpdater restorePointsCacheUpdater, IClock clock)
r31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Proxy.LocalRepositoryContextFactory.CreateCommon(IRepositoryConfigProvider repositoryConfigProvider, Func`1 createLock, Action updateConfig)
v31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Repository.Proxy.RepositoryContextFactory.CreateAndInitialize(IRepositoryConfigProvider repositoryConfigProvider, Func`2 create, Boolean observeFailedRepositories)
e31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryHolder.AttachContext(Guid repositoryId)
m31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryHolder.<>c_DisplayClass19_0.<FindOrInitializeRepositoryContext>b_0()
H31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryPoolExtension.Add(IRepositoryPool repositoryPool, Guid repositoryId, Func`1 createContext)
e31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryPoolExtension.GetOrAdd(IRepositoryPool repositoryPool, Guid repositoryId, Func`1 createContext)
s31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryHolder.FindOrInitializeRepositoryContext(Guid repositoryId)
e31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryHolder.FindRepositoryContext(Guid repositoryId)
a31.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryLazyList.FindRepository(Guid repositoryId)
831.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.RepositoryLazyList.LoadRepository(Guid repositoryId)
331.10.2022 13:45:47]   35 (23248)    at Veeam.Archiver.Proxy.Repository.UnavailableRepositoryInitializer.LoadRepositorySafe(Guid repositoryId)
e31.10.2022 13:45:56]   64 (23948) New load control configuration:
s31.10.2022 13:45:56]   64 (23948)  Worker threads: 64
631.10.2022 13:45:56]   64 (23948)  Network traffic throttling: 0 Mbps
(31.10.2022 13:45:56]   64 (23948)  Server certificate applied
)31.10.2022 13:45:56]   64 (23948)   CertificateThumbprint: 695956534F5559B8DB96BACF7F17437775C55BFD
e31.10.2022 13:45:56]   64 (23948)   IssuedBy: CN=Veeam Software, O=Veeam Software, OU=Veeam Software
B31.10.2022 13:45:56]   64 (23948)   IssuedTo: CN=Veeam Software, O=Veeam Software, OU=Veeam Software
t31.10.2022 13:45:56]   64 (23948)   ExpirationDate: 8/1/2032 1:12:36 PM (UTC: 8/1/2032 12:12:36 PM)
S31.10.2022 13:45:56]   64 (23948)  Restarting certificate services...
231.10.2022 13:45:57]   64 (23948)  Certificate services successfully restarted
e31.10.2022 13:45:57]   68 (3340) Validating certificate... (thumbprint: 695956534F5559B8DB96BACF7F17437775C55BFD)
<31.10.2022 13:45:57]   68 (3340) Certificate successfully validated (thumbprint: 695956534F5559B8DB96BACF7F17437775C55BFD)
131.10.2022 13:46:39]   68 (3340) Error: Could not connect to net.tcp://veeamone:9191/ProxyLicensingCertificate. The connection attempt lasted for a time span of 00:00:08.9490348. TCP error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.0.102:9191. 
31.10.2022 13:46:39]   68 (3340) Type: System.ServiceModel.EndpointNotFoundException
31.10.2022 13:46:39]   68 (3340) Stack:
231.10.2022 13:46:39]   68 (3340) Server stack trace: 
n31.10.2022 13:46:39]   68 (3340)    at System.Runtime.AsyncResult.End/TAsyncResult](IAsyncResult result)
e31.10.2022 13:46:39]   68 (3340)    at System.ServiceModel.Channels.CommunicationObject.EndOpen(IAsyncResult result)
31.10.2022 13:46:39]   68 (3340) Exception rethrown at 0]: 
v31.10.2022 13:46:39]   68 (3340)    at System.Runtime.AsyncResult.End TAsyncResult](IAsyncResult result)
e31.10.2022 13:46:39]   68 (3340)    at System.ServiceModel.Channels.CommunicationObject.EndOpen(IAsyncResult result)
n31.10.2022 13:46:39]   68 (3340) Exception rethrown at 1]: 
s31.10.2022 13:46:39]   68 (3340)    at Veeam.Engine.Wcf.PrimitiveServiceClient`1.Open(TimeSpan timeout, CancellationToken token)
a31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Engine.WcfService.Connection.ServiceConnectionBase`1.ConnectInternal(ServiceConnectionConfig config, Nullable`1 cancel, Nullable`1 openTimeout, Binding binding, ServiceEndpointAddress serviceEndpointAddress)
e31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Engine.WcfService.Connection.ServiceConnectionBase`1.Connect(ServiceConnectionConfig config, Nullable`1 cancel, Nullable`1 openTimeout)
a31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Engine.WcfService.Connection.ServiceConnectionBase`1.ConnectTo(IServiceConnectionConfig config, CancellationToken cancel, Nullable`1 openTimeout)
m31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Proxy.Wcf.ProxyToControllerConnectionFactory.InitializeCertificateConnection(IServiceConnection connection, Byte0] clientCertificate, CertificateInfo serverCertificate, CancellationToken cancel, Nullable`1 openTimeout)
i31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Proxy.Wcf.ProxyToControllerConnectionFactory.<>c_DisplayClass3_0`1.<Create>b_0(ServerClientConnection`1& connection)
(31.10.2022 13:46:39]   68 (3340)    at Veeam.Core.Memory.Disposable.Create&TValue](CreateAction`1 createInstance)
(31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Proxy.Wcf.ProxyToControllerConnectionFactory.CreaterTChannel](Byter] clientCertificate, CertificateInfo serverCertificate, CancellationToken cancellationToken, Nullable`1 openTimeout, Nullable`1 addressHeader)
o31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Proxy.Proxy.ProxyToControllerConnectionValidator.CreateClientConnection(Guid addressHeader, TimeSpan openTimeout)
[31.10.2022 13:46:39]   68 (3340)    at Veeam.Archiver.Proxy.Proxy.ProxyToControllerConnectionValidator.Validate(Guid accessToken, TimeSpan loopbackTimeout)
n31.10.2022 13:46:39]   68 (3340) Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.0.102:9191
d31.10.2022 13:46:39]   68 (3340) Type: System.Net.Sockets.SocketException
r31.10.2022 13:46:39]   68 (3340) Stack:
t31.10.2022 13:46:39]   68 (3340)    at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
o31.10.2022 13:46:39]   68 (3340)    at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
t31.10.2022 13:46:39]   68 (3340)    at System.ServiceModel.Channels.SocketConnectionInitiator.ConnectAsyncResult.OnConnect(IAsyncResult result)
C31.10.2022 13:46:39]   77 (27652) Stopping service...
31.10.2022 13:46:39]   34 (26456) Event queue processing canceled
a31.10.2022 13:46:39]   19 (18704) Terminating writer...
131.10.2022 13:46:39]    1 (15344) Service stopped

Hi, these logs are from over a week ago, is the time & date up to date on the server? If so can you get the latest logs?

The VB365 logs are stored in %ProgramData%\Veeam\Backup365\Logs

[11.11.2022 18:01:04]   16 (11200) Starting database contexts clearing...
>11.11.2022 18:01:04]   16 (11200)  Clearing old contexts in all databases...
11.11.2022 18:01:04]   16 (11200)   Database contexts closed: 0
b11.11.2022 19:01:04]   16 (11200) Starting database contexts clearing...
<11.11.2022 19:01:04]   16 (11200)  Clearing old contexts in all databases...
.11.11.2022 19:01:04]   16 (11200)   Database contexts closed: 0
d11.11.2022 20:01:04]   16 (11200) Starting database contexts clearing...
n11.11.2022 20:01:04]   16 (11200)  Clearing old contexts in all databases...
a11.11.2022 20:01:04]   16 (11200)   Database contexts closed: 0
c11.11.2022 21:01:04]   16 (11200) Starting database contexts clearing...
l11.11.2022 21:01:04]   16 (11200)  Clearing old contexts in all databases...
d11.11.2022 21:01:04]   16 (11200)   Database contexts closed: 0
e11.11.2022 22:01:04]   16 (11200) Starting database contexts clearing...
x11.11.2022 22:01:04]   16 (11200)  Clearing old contexts in all databases...
11.11.2022 22:01:04]   16 (11200)   Database contexts closed: 0
11.11.2022 23:01:04]   16 (11200) Starting database contexts clearing...
c11.11.2022 23:01:04]   16 (11200)  Clearing old contexts in all databases...
t11.11.2022 23:01:04]   16 (11200)   Database contexts closed: 0
a12.11.2022 00:01:04]   16 (11200) Starting database contexts clearing...
b12.11.2022 00:01:04]   16 (11200)  Clearing old contexts in all databases...
o12.11.2022 00:01:04]   16 (11200)   Database contexts closed: 0
�12.11.2022 01:00:02]    6 (10468) Computing database space in the repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
112.11.2022 01:00:02]    6 (10468) Computing database space usage completed
n12.11.2022 01:01:04]   16 (11200) Starting database contexts clearing...
t12.11.2022 01:01:04]   16 (11200)  Clearing old contexts in all databases...
i12.11.2022 01:01:04]   16 (11200)   Database contexts closed: 0
(12.11.2022 02:00:00]   47 (35404) Repository cleaner thread started
512.11.2022 02:00:00]   47 (35404) Applying ItemLevel retention policy to the repository: Default Backup Repository...
r12.11.2022 02:00:00]   47 (35404) Cleaning up items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
12.11.2022 02:00:00]   47 (35404) Cleaning up Out Of Retention databases (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
:12.11.2022 02:00:00]   47 (35404) Cleanup of Out Of Retention databases completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
y12.11.2022 02:00:00]   47 (35404) Cleaning up Exchange items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
I12.11.2022 02:00:00]   47 (35404) Cleaning Exchange items older than 11/12/2019 2:00:00 AM (UTC: 11/12/2019 1:00:00 AM)...
112.11.2022 02:00:04]   47 (35404) Cleanup of Exchange items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
t12.11.2022 02:00:04]   47 (35404)  1 items cleaned up total
:12.11.2022 02:00:04]   47 (35404) Cleaning up SharePoint items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
o12.11.2022 02:00:04]   47 (35404) Cleaning SharePoint items older than 11/12/2019 2:00:00 AM (UTC: 11/12/2019 1:00:00 AM)...
112.11.2022 02:00:05]   47 (35404) Cleanup of SharePoint items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
e12.11.2022 02:00:05]   47 (35404)  2 items cleaned up total
212.11.2022 02:00:05]   47 (35404) Cleaning up Teams items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
p12.11.2022 02:00:05]   47 (35404) Cleaning Teams items older than 11/12/2019 2:00:00 AM (UTC: 11/12/2019 1:00:00 AM)...
n12.11.2022 02:00:05]   47 (35404) Cleanup of Teams items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
e12.11.2022 02:00:05]   47 (35404)  0 items cleaned up total
112.11.2022 02:00:05]   47 (35404) Cleaning up restore points from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
a12.11.2022 02:00:10]   47 (35404) Cleanup of restore points completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
p12.11.2022 02:00:10]   47 (35404) Cleaning up empty databases from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
o12.11.2022 02:00:10]   47 (35404) Cleanup of empty databases completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
o12.11.2022 02:00:10]   47 (35404) Cleanup completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
c12.11.2022 02:00:10]   47 (35404) Сleanup completed. Elapsed time: 00:00:10.0640901
12.11.2022 02:00:10]   47 (35404)  Next cleanup scheduled at: 11/13/2022 2:00:00 AM (UTC: 11/13/2022 1:00:00 AM)
u12.11.2022 02:00:10]   47 (35404)  Repository cleaner thread finished
.12.11.2022 02:01:04]   16 (11200) Starting database contexts clearing...
112.11.2022 02:01:04]   16 (11200)  Clearing old contexts in all databases...
212.11.2022 02:01:04]   16 (11200)   Database contexts closed: 0
.12.11.2022 03:01:04]   16 (11200) Starting database contexts clearing...
>12.11.2022 03:01:04]   16 (11200)  Clearing old contexts in all databases...
212.11.2022 03:01:04]   16 (11200)   Database contexts closed: 0
a12.11.2022 04:01:04]   16 (11200) Starting database contexts clearing...
<12.11.2022 04:01:04]   16 (11200)  Clearing old contexts in all databases...
12.11.2022 04:01:04]   16 (11200)   Database contexts closed: 0
d12.11.2022 05:01:04]   16 (11200) Starting database contexts clearing...
e12.11.2022 05:01:04]   16 (11200)  Clearing old contexts in all databases...
.12.11.2022 05:01:04]   16 (11200)   Database contexts closed: 0
12.11.2022 06:01:04]   16 (11200) Starting database contexts clearing...
12.11.2022 06:01:04]   16 (11200)  Clearing old contexts in all databases...
r12.11.2022 06:01:04]   16 (11200)   Database contexts closed: 0
t12.11.2022 07:01:04]   16 (11200) Starting database contexts clearing...
t12.11.2022 07:01:04]   16 (11200)  Clearing old contexts in all databases...
12.11.2022 07:01:04]   16 (11200)   Database contexts closed: 0
o12.11.2022 08:01:04]   16 (11200) Starting database contexts clearing...
e12.11.2022 08:01:04]   16 (11200)  Clearing old contexts in all databases...
t12.11.2022 08:01:04]   16 (11200)   Database contexts closed: 0
o12.11.2022 09:01:04]   16 (11200) Starting database contexts clearing...
t12.11.2022 09:01:04]   16 (11200)  Clearing old contexts in all databases...
e12.11.2022 09:01:04]   16 (11200)   Database contexts closed: 0
r12.11.2022 10:01:04]   16 (11200) Starting database contexts clearing...
�12.11.2022 10:01:04]   16 (11200)  Clearing old contexts in all databases...
t12.11.2022 10:01:04]   16 (11200)   Database contexts closed: 0
�12.11.2022 11:01:04]   16 (11200) Starting database contexts clearing...
212.11.2022 11:01:04]   16 (11200)  Clearing old contexts in all databases...
n12.11.2022 11:01:04]   16 (11200)   Database contexts closed: 0
012.11.2022 12:01:04]   16 (11200) Starting database contexts clearing...
612.11.2022 12:01:04]   16 (11200)  Clearing old contexts in all databases...
t12.11.2022 12:01:04]   16 (11200)   Database contexts closed: 0
12.11.2022 13:01:04]   16 (11200) Starting database contexts clearing...
12.11.2022 13:01:04]   16 (11200)  Clearing old contexts in all databases...
012.11.2022 13:01:04]   16 (11200)   Database contexts closed: 0
�12.11.2022 14:01:04]   16 (11200) Starting database contexts clearing...
112.11.2022 14:01:04]   16 (11200)  Clearing old contexts in all databases...
12.11.2022 14:01:04]   16 (11200)   Database contexts closed: 0
:12.11.2022 15:01:04]   16 (11200) Starting database contexts clearing...
12.11.2022 15:01:04]   16 (11200)  Clearing old contexts in all databases...
�12.11.2022 15:01:04]   16 (11200)   Database contexts closed: 0
112.11.2022 16:01:04]   16 (11200) Starting database contexts clearing...
.12.11.2022 16:01:04]   16 (11200)  Clearing old contexts in all databases...
:12.11.2022 16:01:04]   16 (11200)   Database contexts closed: 0
212.11.2022 17:01:04]   16 (11200) Starting database contexts clearing...
112.11.2022 17:01:04]   16 (11200)  Clearing old contexts in all databases...
112.11.2022 17:01:04]   16 (11200)   Database contexts closed: 0
212.11.2022 18:01:04]   16 (11200) Starting database contexts clearing...
r12.11.2022 18:01:04]   16 (11200)  Clearing old contexts in all databases...
212.11.2022 18:01:04]   16 (11200)   Database contexts closed: 0
12.11.2022 19:01:04]   16 (11200) Starting database contexts clearing...
.12.11.2022 19:01:04]   16 (11200)  Clearing old contexts in all databases...
212.11.2022 19:01:04]   16 (11200)   Database contexts closed: 0
.12.11.2022 20:01:04]   16 (11200) Starting database contexts clearing...
b12.11.2022 20:01:04]   16 (11200)  Clearing old contexts in all databases...
12.11.2022 20:01:04]   16 (11200)   Database contexts closed: 0
r12.11.2022 21:01:04]   16 (11200) Starting database contexts clearing...
12.11.2022 21:01:04]   16 (11200)  Clearing old contexts in all databases...
12.11.2022 21:01:04]   16 (11200)   Database contexts closed: 0
12.11.2022 22:01:04]   16 (11200) Starting database contexts clearing...
n12.11.2022 22:01:05]   16 (11200)  Clearing old contexts in all databases...
o12.11.2022 22:01:05]   16 (11200)   Database contexts closed: 0
t12.11.2022 23:01:05]   16 (11200) Starting database contexts clearing...
x12.11.2022 23:01:05]   16 (11200)  Clearing old contexts in all databases...
t12.11.2022 23:01:05]   16 (11200)   Database contexts closed: 0
e13.11.2022 00:01:05]   16 (11200) Starting database contexts clearing...
c13.11.2022 00:01:05]   16 (11200)  Clearing old contexts in all databases...
o13.11.2022 00:01:05]   16 (11200)   Database contexts closed: 0
t13.11.2022 01:00:02]   29 (4896) Computing database space in the repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
213.11.2022 01:00:02]   29 (4896) Computing database space usage completed
013.11.2022 01:01:04]   16 (11200) Starting database contexts clearing...
413.11.2022 01:01:04]   16 (11200)  Clearing old contexts in all databases...
s13.11.2022 01:01:04]   16 (11200)   Database contexts closed: 0
t13.11.2022 02:00:00]  114 (19752) Repository cleaner thread started
)13.11.2022 02:00:00]  114 (19752) Applying ItemLevel retention policy to the repository: Default Backup Repository...
113.11.2022 02:00:00]  114 (19752) Cleaning up items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
e13.11.2022 02:00:00]  114 (19752) Cleaning up Out Of Retention databases (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
l13.11.2022 02:00:00]  114 (19752) Cleanup of Out Of Retention databases completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
p13.11.2022 02:00:00]  114 (19752) Cleaning up Exchange items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
m13.11.2022 02:00:00]  114 (19752) Cleaning Exchange items older than 11/13/2019 2:00:00 AM (UTC: 11/13/2019 1:00:00 AM)...
13.11.2022 02:00:02]  114 (19752) Cleanup of Exchange items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
e13.11.2022 02:00:02]  114 (19752)  5 items cleaned up total
.13.11.2022 02:00:02]  114 (19752) Cleaning up SharePoint items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
/13.11.2022 02:00:02]  114 (19752) Cleaning SharePoint items older than 11/13/2019 2:00:00 AM (UTC: 11/13/2019 1:00:00 AM)...
e13.11.2022 02:00:02]  114 (19752) Cleanup of SharePoint items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
13.11.2022 02:00:02]  114 (19752)  2 items cleaned up total
M13.11.2022 02:00:02]  114 (19752) Cleaning up Teams items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
813.11.2022 02:00:02]  114 (19752) Cleaning Teams items older than 11/13/2019 2:00:00 AM (UTC: 11/13/2019 1:00:00 AM)...
p13.11.2022 02:00:02]  114 (19752) Cleanup of Teams items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
n13.11.2022 02:00:02]  114 (19752)  0 items cleaned up total
13.11.2022 02:00:02]  114 (19752) Cleaning up restore points from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
a13.11.2022 02:00:04]  114 (19752) Cleanup of restore points completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
r13.11.2022 02:00:04]  114 (19752) Cleaning up empty databases from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
e13.11.2022 02:00:04]  114 (19752) Cleanup of empty databases completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
e13.11.2022 02:00:04]  114 (19752) Cleanup completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
�13.11.2022 02:00:04]  114 (19752) Сleanup completed. Elapsed time: 00:00:04.7981763
913.11.2022 02:00:05]  114 (19752)  Next cleanup scheduled at: 11/14/2022 2:00:00 AM (UTC: 11/14/2022 1:00:00 AM)
013.11.2022 02:00:05]  114 (19752)  Repository cleaner thread finished
13.11.2022 02:01:04]   16 (11200) Starting database contexts clearing...
13.11.2022 02:01:04]   16 (11200)  Clearing old contexts in all databases...
013.11.2022 02:01:04]   16 (11200)   Database contexts closed: 0
113.11.2022 03:01:04]   16 (11200) Starting database contexts clearing...
.13.11.2022 03:01:04]   16 (11200)  Clearing old contexts in all databases...
113.11.2022 03:01:04]   16 (11200)   Database contexts closed: 0
>13.11.2022 04:01:05]   16 (11200) Starting database contexts clearing...
/13.11.2022 04:01:05]   16 (11200)  Clearing old contexts in all databases...
r13.11.2022 04:01:05]   16 (11200)   Database contexts closed: 0
<13.11.2022 05:01:05]   16 (11200) Starting database contexts clearing...
.13.11.2022 05:01:05]   16 (11200)  Clearing old contexts in all databases...
.13.11.2022 05:01:05]   16 (11200)   Database contexts closed: 0
e13.11.2022 06:01:05]   16 (11200) Starting database contexts clearing...
i13.11.2022 06:01:05]   16 (11200)  Clearing old contexts in all databases...
b13.11.2022 06:01:05]   16 (11200)   Database contexts closed: 0
13.11.2022 07:01:05]   16 (11200) Starting database contexts clearing...
c13.11.2022 07:01:05]   16 (11200)  Clearing old contexts in all databases...
13.11.2022 07:01:05]   16 (11200)   Database contexts closed: 0
t13.11.2022 08:01:05]   16 (11200) Starting database contexts clearing...
e13.11.2022 08:01:05]   16 (11200)  Clearing old contexts in all databases...
n13.11.2022 08:01:05]   16 (11200)   Database contexts closed: 0
e13.11.2022 09:01:05]   16 (11200) Starting database contexts clearing...
13.11.2022 09:01:05]   16 (11200)  Clearing old contexts in all databases...
x13.11.2022 09:01:05]   16 (11200)   Database contexts closed: 0
t13.11.2022 10:01:05]   16 (11200) Starting database contexts clearing...
a13.11.2022 10:01:05]   16 (11200)  Clearing old contexts in all databases...
c13.11.2022 10:01:05]   16 (11200)   Database contexts closed: 0
�13.11.2022 11:01:05]   16 (11200) Starting database contexts clearing...
g13.11.2022 11:01:05]   16 (11200)  Clearing old contexts in all databases...
13.11.2022 11:01:05]   16 (11200)   Database contexts closed: 0
213.11.2022 12:01:05]   16 (11200) Starting database contexts clearing...
a13.11.2022 12:01:05]   16 (11200)  Clearing old contexts in all databases...
a13.11.2022 12:01:05]   16 (11200)   Database contexts closed: 0
613.11.2022 13:01:05]   16 (11200) Starting database contexts clearing...
013.11.2022 13:01:05]   16 (11200)  Clearing old contexts in all databases...
�13.11.2022 13:01:05]   16 (11200)   Database contexts closed: 0
13.11.2022 14:01:05]   16 (11200) Starting database contexts clearing...
(13.11.2022 14:01:05]   16 (11200)  Clearing old contexts in all databases...
213.11.2022 14:01:05]   16 (11200)   Database contexts closed: 0
113.11.2022 15:01:05]   16 (11200) Starting database contexts clearing...
�13.11.2022 15:01:05]   16 (11200)  Clearing old contexts in all databases...
613.11.2022 15:01:05]   16 (11200)   Database contexts closed: 0
13.11.2022 16:01:05]   16 (11200) Starting database contexts clearing...
013.11.2022 16:01:05]   16 (11200)  Clearing old contexts in all databases...
13.11.2022 16:01:05]   16 (11200)   Database contexts closed: 0
.13.11.2022 17:01:05]   16 (11200) Starting database contexts clearing...
613.11.2022 17:01:05]   16 (11200)  Clearing old contexts in all databases...
113.11.2022 17:01:05]   16 (11200)   Database contexts closed: 0
113.11.2022 18:01:05]   16 (11200) Starting database contexts clearing...
013.11.2022 18:01:05]   16 (11200)  Clearing old contexts in all databases...
13.11.2022 18:01:05]   16 (11200)   Database contexts closed: 0
r13.11.2022 19:01:05]   16 (11200) Starting database contexts clearing...
.13.11.2022 19:01:05]   16 (11200)  Clearing old contexts in all databases...
.13.11.2022 19:01:05]   16 (11200)   Database contexts closed: 0
.13.11.2022 20:01:05]   16 (11200) Starting database contexts clearing...
/13.11.2022 20:01:05]   16 (11200)  Clearing old contexts in all databases...
113.11.2022 20:01:05]   16 (11200)   Database contexts closed: 0
b13.11.2022 21:01:05]   16 (11200) Starting database contexts clearing...
013.11.2022 21:01:05]   16 (11200)  Clearing old contexts in all databases...
r13.11.2022 21:01:05]   16 (11200)   Database contexts closed: 0
13.11.2022 22:01:05]   16 (11200) Starting database contexts clearing...
s13.11.2022 22:01:05]   16 (11200)  Clearing old contexts in all databases...
.13.11.2022 22:01:05]   16 (11200)   Database contexts closed: 0
n13.11.2022 23:01:05]   16 (11200) Starting database contexts clearing...
s13.11.2022 23:01:05]   16 (11200)  Clearing old contexts in all databases...
a13.11.2022 23:01:05]   16 (11200)   Database contexts closed: 0
x14.11.2022 00:01:05]   16 (11200) Starting database contexts clearing...
n14.11.2022 00:01:05]   16 (11200)  Clearing old contexts in all databases...
s14.11.2022 00:01:05]   16 (11200)   Database contexts closed: 0
c14.11.2022 01:00:02]   29 (4896) Computing database space in the repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
�14.11.2022 01:00:02]   29 (4896) Computing database space usage completed
�14.11.2022 01:01:05]   16 (11200) Starting database contexts clearing...
114.11.2022 01:01:05]   16 (11200)  Clearing old contexts in all databases...
14.11.2022 01:01:05]   16 (11200)   Database contexts closed: 0
414.11.2022 02:00:00]  101 (20996) Repository cleaner thread started
n14.11.2022 02:00:00]  101 (20996) Applying ItemLevel retention policy to the repository: Default Backup Repository...
114.11.2022 02:00:00]  101 (20996) Cleaning up items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
e14.11.2022 02:00:00]  101 (20996) Cleaning up Out Of Retention databases (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
14.11.2022 02:00:00]  101 (20996) Cleanup of Out Of Retention databases completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
s14.11.2022 02:00:00]  101 (20996) Cleaning up Exchange items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
t14.11.2022 02:00:00]  101 (20996) Cleaning Exchange items older than 11/14/2019 2:00:00 AM (UTC: 11/14/2019 1:00:00 AM)...
f14.11.2022 02:00:03]  101 (20996) Cleanup of Exchange items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
a14.11.2022 02:00:03]  101 (20996)  3 items cleaned up total
714.11.2022 02:00:03]  101 (20996) Cleaning up SharePoint items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
014.11.2022 02:00:03]  101 (20996) Cleaning SharePoint items older than 11/14/2019 2:00:00 AM (UTC: 11/14/2019 1:00:00 AM)...
914.11.2022 02:00:03]  101 (20996) Cleanup of SharePoint items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
n14.11.2022 02:00:03]  101 (20996)  0 items cleaned up total
414.11.2022 02:00:03]  101 (20996) Cleaning up Teams items from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
14.11.2022 02:00:03]  101 (20996) Cleaning Teams items older than 11/14/2019 2:00:00 AM (UTC: 11/14/2019 1:00:00 AM)...
e14.11.2022 02:00:03]  101 (20996) Cleanup of Teams items completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
]14.11.2022 02:00:03]  101 (20996)  0 items cleaned up total
14.11.2022 02:00:03]  101 (20996) Cleaning up restore points from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
M14.11.2022 02:00:05]  101 (20996) Cleanup of restore points completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
a14.11.2022 02:00:05]  101 (20996) Cleaning up empty databases from local repository (ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)...
914.11.2022 02:00:05]  101 (20996) Cleanup of empty databases completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
114.11.2022 02:00:05]  101 (20996) Cleanup completed (repository ID: 07c9e0aa-1c43-479f-9d5f-9548ca08b8f3)
214.11.2022 02:00:05]  101 (20996) Сleanup completed. Elapsed time: 00:00:05.1239316
a14.11.2022 02:00:05]  101 (20996)  Next cleanup scheduled at: 11/15/2022 2:00:00 AM (UTC: 11/15/2022 1:00:00 AM)
i14.11.2022 02:00:05]  101 (20996)  Repository cleaner thread finished
�14.11.2022 02:01:05]   16 (11200) Starting database contexts clearing...
b14.11.2022 02:01:05]   16 (11200)  Clearing old contexts in all databases...
:14.11.2022 02:01:05]   16 (11200)   Database contexts closed: 0
14.11.2022 03:01:05]   16 (11200) Starting database contexts clearing...
014.11.2022 03:01:05]   16 (11200)  Clearing old contexts in all databases...
214.11.2022 03:01:05]   16 (11200)   Database contexts closed: 0
.14.11.2022 04:01:05]   16 (11200) Starting database contexts clearing...
14.11.2022 04:01:05]   16 (11200)  Clearing old contexts in all databases...
014.11.2022 04:01:05]   16 (11200)   Database contexts closed: 0
/14.11.2022 05:01:05]   16 (11200) Starting database contexts clearing...
.14.11.2022 05:01:05]   16 (11200)  Clearing old contexts in all databases...
.14.11.2022 05:01:05]   16 (11200)   Database contexts closed: 0
.14.11.2022 06:01:05]   16 (11200) Starting database contexts clearing...
a14.11.2022 06:01:05]   16 (11200)  Clearing old contexts in all databases...
/14.11.2022 06:01:05]   16 (11200)   Database contexts closed: 0
i14.11.2022 07:01:05]   16 (11200) Starting database contexts clearing...
d14.11.2022 07:01:05]   16 (11200)  Clearing old contexts in all databases...
014.11.2022 07:01:05]   16 (11200)   Database contexts closed: 0
c14.11.2022 08:01:05]   16 (11200) Starting database contexts clearing...
14.11.2022 08:01:05]   16 (11200)  Clearing old contexts in all databases...
s14.11.2022 08:01:05]   16 (11200)   Database contexts closed: 0
e14.11.2022 09:01:05]   16 (11200) Starting database contexts clearing...
t14.11.2022 09:01:05]   16 (11200)  Clearing old contexts in all databases...
s14.11.2022 09:01:05]   16 (11200)   Database contexts closed: 0
14.11.2022 10:01:05]   16 (11200) Starting database contexts clearing...
o14.11.2022 10:01:05]   16 (11200)  Clearing old contexts in all databases...
n14.11.2022 10:01:05]   16 (11200)   Database contexts closed: 0
a14.11.2022 11:01:05]   16 (11200) Starting database contexts clearing...
o14.11.2022 11:01:05]   16 (11200)  Clearing old contexts in all databases...
s14.11.2022 11:01:05]   16 (11200)   Database contexts closed: 0
g14.11.2022 12:01:05]   16 (11200) Starting database contexts clearing...
r14.11.2022 12:01:05]   16 (11200)  Clearing old contexts in all databases...
a14.11.2022 12:01:05]   16 (11200)   Database contexts closed: 0
a14.11.2022 13:01:05]   16 (11200) Starting database contexts clearing...
�14.11.2022 13:01:05]   16 (11200)  Clearing old contexts in all databases...
14.11.2022 13:01:05]   16 (11200)   Database contexts closed: 0
014.11.2022 14:01:05]   16 (11200) Starting database contexts clearing...
014.11.2022 14:01:05]   16 (11200)  Clearing old contexts in all databases...
114.11.2022 14:01:05]   16 (11200)   Database contexts closed: 0
(14.11.2022 14:20:01]   11 (7816) Stopping service...
214.11.2022 14:20:01]   35 (9024) Event queue processing canceled
.14.11.2022 14:20:01]    8 (28140) Closing database context (C:\VeeamRepository\2022\repository.adb)...
114.11.2022 14:20:01]    8 (28140)  Closed
/14.11.2022 14:20:01]    8 (28140) Closing database context (C:\VeeamRepository\2021\repository.adb)...
�14.11.2022 14:20:02]    8 (28140)  Closed
/14.11.2022 14:20:02]    8 (28140) Closing database context (C:\VeeamRepository\2020\repository.adb)...
p14.11.2022 14:20:02]    8 (28140)  Closed
�14.11.2022 14:20:02]    8 (28140) Closing database context (C:\VeeamRepository\2019\repository.adb)...
14.11.2022 14:20:02]    8 (28140)  Closed
014.11.2022 14:20:02]   19 (11256) Terminating writer...
y14.11.2022 14:20:07]    1 (5852) Service stopped

Hi @Mubaraq Kolawole, that log file had no errors in, can you look through your log files for one that actually says “Error” or “Warning”.

Thanks

Cannot seem to find any error logs again.

THe last error i got was, JetError -529

If you haven’t got any logs, and you’re adament that your ports are open between proxy & VB365 server, then you’ll need to open a support case to see what can be found.

Based on your logs dated 31st October though, your Jet error is the log disk being full, so check your disk capacity:

[31.10.2022 13:45:47]   35 (23248) Error: JetError -529, JET_errLogDiskFull, Log disk full

Yeah, this was the only error I spotted in the first logs posted and when you look at the screenshot of the disks the Veeam drive is quite full (RED).