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Attachments in support center

  • May 19, 2026
  • 4 comments
  • 31 views
J

Quick question.

How do I view the attachments that I previously uploaded to a case?

Just to make sure they're there.

I have a feeling attachments from my email responses do not get attached to the case (although noone reacts on it even though I explicitly refer to those filenames) 

I’m asking because I had a Zoom session with one of the support guys and he only looked at my screen for a second before telling me how to proceed, however it was the exact screen I already attached to one of my responses as an e-mail attachment.

Thanks.

Best answer by Chris.Childerhose

You unfortunately cannot view attachments for the case.  I would use the Support Portal or SFTP to attach files versus email as I have had issues like that before myself and am always told attach via the Support Portal or SFTP.

      4 comments

      tm67
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      • tm67
      • Veeam Legend
      • May 19, 2026

      As far as I know, you cannot see the filename of the uploaded files if you upload them directly with the “Add logs” buton. 

      What I do a lot of time, I generate an SFTP account (KB1661: How to Generate an SFTP Account for a Support Case)

      There you can connect with a tool like WinSCP and upload logs and you see what you actually uploaded. 

      Also if it is a more complicated case, you can create folders of for example the current date and if you need to upload logs again, just create a new folder with the new date so you see what you uploaded at what time. 

        Chris.Childerhose
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        • Chris.Childerhose
        • Veeam Legend, Veeam Vanguard
        • Answer
        • May 19, 2026

        You unfortunately cannot view attachments for the case.  I would use the Support Portal or SFTP to attach files versus email as I have had issues like that before myself and am always told attach via the Support Portal or SFTP.

        Chris Childerhose (Enterprise Architect) - VMCE+ | VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV/VCP-VVF | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
        Chris.Childerhose
        Forum|alt.badge.img+22

        There will be a message once you upload logs to a case that they are attached, and you see that message in the Support Portal when doing it that way.  SFTP just shows the file in the client you use.

         
         
         
        Chris Childerhose (Enterprise Architect) - VMCE+ | VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV/VCP-VVF | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
        Chris.Childerhose
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        ​@Jeronimo -- Were you able to get an answer to your question?  If so, please help the community by posting the answer and then selecting the best answer that helped you achieve this even if it is your own.

        Chris Childerhose (Enterprise Architect) - VMCE+ | VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV/VCP-VVF | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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