Question

10:30:32 Calculating digests Error: Could not find file 'C:\Windows\TEMP\tmp171E.tmp'. Could not find file 'C:\Windows\TEMP\tmp171E.tmp'.


Userlevel 2

Hi,
Anyone can help with this error from a physical server backup?

“10:30:32    Calculating digests Error: Could not find file 'C:\Windows\TEMP\tmp171E.tmp'. Could not find file 'C:\Windows\TEMP\tmp171E.tmp'.  “

 


9 comments

Userlevel 7
Badge +20

Hi, does the server have enough physical disk space for Windows VSS? And, presuming there’s antivirus on the server, have you included the relevant AV exclusions?

Userlevel 2

Hi, does the server have enough physical disk space for Windows VSS? And, presuming there’s antivirus on the server, have you included the relevant AV exclusions?

Can you please explain what you mean by enough disk space for Windows VSS?
Currently, more than 50% of the disks are free.

What are the relevant AV exclusions please?

Userlevel 7
Badge +20

Hi,

 

AV Exclusions: https://www.veeam.com/kb1999

VSS should have more than 10% free per disk 🙂

 

I’d test pausing your AV and seeing if you continue to get this temp file issue

Userlevel 2

Hi,

 

AV Exclusions: https://www.veeam.com/kb1999

VSS should have more than 10% free per disk 🙂

 

I’d test pausing your AV and seeing if you continue to get this temp file issue

I tested with AV paused, still same error.

 

Userlevel 7
Badge +21

Are you using the latest version of the Agent software? Are you able to try running a full backup to see if that works?

Userlevel 2

Are you using the latest version of the Agent software? Are you able to try running a full backup to see if that works?

Yes the latest, full backup failed.

Userlevel 7
Badge +21

Are you using the latest version of the Agent software? Are you able to try running a full backup to see if that works?

Yes the latest, full backup failed.

I might suggest contacting support at this point.

Userlevel 7
Badge +10

Hi, in my opinion this week error is due to a bad configuration of the Windows agent.

Probably from indexing to backup start that file was removed.

Windows\temp folder no need to get backupped. 

I try with the folder exclusion

https://helpcenter.veeam.com/docs/backup/agents/appendix_d_windows_computer_backup_filters.html?ver=120

Userlevel 2

Hi, in my opinion this week error is due to a bad configuration of the Windows agent.

Probably from indexing to backup start that file was removed.

Windows\temp folder no need to get backupped. 

I try with the folder exclusion

https://helpcenter.veeam.com/docs/backup/agents/appendix_d_windows_computer_backup_filters.html?ver=120

Thanks for your contribution!
Our backup is full option, no need exclusion, and the other physical servers with same full backup are successfully backup without any issue, only this server has issue.

I opened a case about it, the support team is checking the logs and figuring out the root of the issue.

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