Skip to main content
Solved

the request could not be performed because of an i/o device error

  • January 16, 2023
  • 16 comments
  • 8476 views

 

Best answer by Chris.Childerhose

I would suggest to check the logs in c:\programdata\veeam folder (where c: is your system drive)

 

The programdata folder is a hidden folder, you might need to type it in your explorer search bar

Definitely suggest checking here and the Backup folder as it will have another subfolder with the job name and logs.

16 comments

Madi.Cristil
Forum|alt.badge.img+8
  • Community Manager
  • 643 comments
  • January 16, 2023

Hi @khaled depas! How can we help? 


  • Author
  • 9 comments
  • January 16, 2023

thank you 


  • Author
  • 9 comments
  • January 16, 2023

when I run a backup task i receive  a warning message 

the request could not be performed because of an i/o device error


JMeixner
Forum|alt.badge.img+16
  • On the path to Greatness
  • 2687 comments
  • January 16, 2023

Hello @khaled depas ,
please post the complete Warning - right click on the message an select “Copy to Clipboard”. Please post the copied content here afterwards.

What type of job is this? VM Backup, Copy Job, Tape, File Backup … It looks like some kind of File Backup.


  • Author
  • 9 comments
  • January 16, 2023

The job type is Tape and the warning: 

  Task E:\Backups\Prod-DB\Prod-DBD2023-01-06T220023_889B.vbk completed with warning. Details: The request could not be performed because of an I/O device error.

regnor
Forum|alt.badge.img+14
  • Veeam MVP
  • 1387 comments
  • January 16, 2023

Looks like a disk related problem to me. It could be a faulty disk or a Filesystem problem with E:\ Do you see any errors in the system Eventlog?


JMeixner
Forum|alt.badge.img+16
  • On the path to Greatness
  • 2687 comments
  • January 16, 2023

Or a Tapedrive or Tapelibrary is not online.

Do you see in the Veeam console under “Tape Infrastructure” some offline drives or libraries?


mkevenaar
Forum|alt.badge.img+16
  • Veeam Vanguard
  • 156 comments
  • January 16, 2023

I would suggest to check the logs in c:\programdata\veeam folder (where c: is your system drive)

 

The programdata folder is a hidden folder, you might need to type it in your explorer search bar


  • Author
  • 9 comments
  • January 16, 2023

I will check  and feedback thanks for your interest 


  • Author
  • 9 comments
  • January 16, 2023

Or a Tapedrive or Tapelibrary is not online.

Do you see in the Veeam console under “Tape Infrastrucure” some offline dives or libraries?

I will check  and feedback thanks for your interest 


Chris.Childerhose
Forum|alt.badge.img+21
  • Veeam Legend, Veeam Vanguard
  • 9583 comments
  • Answer
  • January 16, 2023

I would suggest to check the logs in c:\programdata\veeam folder (where c: is your system drive)

 

The programdata folder is a hidden folder, you might need to type it in your explorer search bar

Definitely suggest checking here and the Backup folder as it will have another subfolder with the job name and logs.


Iams3le
Forum|alt.badge.img+11
  • Veeam Legend
  • 1546 comments
  • January 16, 2023

Hi @khaled depas, Just like @JMeixner and @regnor have suggested, the “i/o device error” is usually associated with inaccessible drivesKindly troubleshoot further as suggested by @mkevenaar 


  • Author
  • 9 comments
  • January 18, 2023

I would suggest to check the logs in c:\programdata\veeam folder (where c: is your system drive)

 

The programdata folder is a hidden folder, you might need to type it in your explorer search bar

Definitely suggest checking here and the Backup folder as it will have another subfolder with the job name and logs.

thanks for your help its working now after delete logs 


  • Author
  • 9 comments
  • January 18, 2023

Dear all, thanks for your interest  😍


  • Author
  • 9 comments
  • January 18, 2023

 

I must say a respectable community😍


Iams3le
Forum|alt.badge.img+11
  • Veeam Legend
  • 1546 comments
  • January 18, 2023

 

I must say a respectable community😍

+1