Mouse cursor disappears the Veeam Backup & Replication console.

Hey Markus...by “VBR Console”, do you mean WebUI Console or the installable VBR Console? I assume you mean Web UI since this seems to be a browser issue?

Thanks!

Hi Shane, no - it’s regarding the regular VBR Console (not the WebUI)… :(
Therefore also a way around: “Or work in the Web UI (if possible).”

I believe he means the Windows console Shane.  That is what the image is of and never seen this myself.  Good to know there are things to check or do.  Checking the forum post.

Still have the issue in the console where you select a job and the toolbar does not show edit, etc.  Hopefully not all related.  😂 

I had this issue today! Slowed me down quite a bit. I could still click things and they were highlighted when my invisible mouse was over them, but definitely required patience and a steady hand 🤣 

That is incredibly…..odd! How frustrating. Thanks for clarifying...I overlooked the ‘or in WebUI’ piece. 🤷🏻‍♂️😉 

Guess I’ll wait a bit longer before upgrading one of my Windows VBRs to 13.x… 🙄

It even happens with VSA and console on any other server as I did happen to see this yesterday now that I think about it. 😂 

Oh goodness… 🤦🏻‍♂️ Well, glad Markus shared this here, but I assumed you ended up figuring it out at some point?

Yes by watching what was highlighted until I finished my work then logged off.  😂 

ha...oh no! 😅

Happening to me as well. I can report that task killing msedgewebview2.exe did NOT work for me, but making the registry change DID. 

Well interestingly I run two different B&R consoles, both on the same version. The work around registry fix worked on one, but not the other.

I’ll add, my annoying but effective work around is to have a file explorer window open over the Veeam console positioned near where I need to click within Veeam. 

I’m glad I came across this thread, I’m having the same problem with my remote console and directly on the server. The registry fixed my remote console on my laptop but stopped working after a reboot. Neither of the suggestion worked on the server. Very annoying 

Hi,

Updated edge, killed edgewebview2, logged off and on (RDP), restarted VBR → still no cursor 🙄

Also tried the registry hack, still no joy.

Hi,

The workaround using WebView version 151 worked for me, as described in this post.
https://forums.veeam.com/viewtopic.php?f=2&t=104357&start=0
 

Yep, I confirm this too, we found and applied that and it works.

Ah..great; thanks for sharing. Hope to get one of my VBRs upgraded in the next wk or so. We shall see….

We have the console running on 2 “admin” servers and the cursor was disappearing on both.  The work around had no effect on either.

Bizarrely, we found that ticking the “remember me” option at the VBR login prompt then gave us a visible cursor within the console.  Strange one but this worked on both servers that we run the console from.   

Not sure if that helps anyone but it worked for us without updating edge or creating any reg keys etc. 

Any info here helps ​@stuartf . 😊 Thanks for sharing!

Seems to depend on the configuration of the system with the console on top. We even had it in a customer environment with 13.0.2.