If you use Remote Desktop Manager (RDM) with Devolutions Cloud, please take a few minutes to update your installation.
Devolutions has identified an issue affecting RDM versions 2026.2.1 through 2026.2.12. Under certain conditions, some entries stored in Devolutions Cloud can become unreadable. While the issue only occurs after a specific set of actions, Devolutions recommends that all organizations running the affected versions install the latest release as soon as possible.
Starting July 21, 2026, older affected versions will no longer connect to Devolutions Cloud. This measure helps prevent organizations from encountering the issue.
What you should do:
Update Remote Desktop Manager to the latest available version. I have verified my Remote Desktop Manager installation and confirmed that it is running version 2026.2.13, which is outside the affected 2026.2.1–2026.2.12 range. Therefore, I cannot show you the update process. But this is very basic and if you are not prompted to update, please use the Help menu and search for updates.
- Lastly, if your organization uses Remote Desktop Manager across multiple users, make sure you share this update with your team if not managed centrally. All users should update their RDM installations to the latest version to ensure continued access to Devolutions Cloud and avoid potential issues.
Even if you have not experienced any issues, applying the update now is the best way to avoid potential disruption.
