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How-to Get Started Monitoring the Veeam Software Appliance

  • September 10, 2025
  • 32 comments
  • 1028 views

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32 comments

kirststoner12
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  • Author
  • Product Strategy
  • May 19, 2026

Hi ​@goldrake - were you able to get this connected?


  • New Here
  • May 20, 2026

Hi

Yes the connection of veeamSA to veeamone was successful. But the status of veeamSA shows that is Unhealthy. What this mean? The log is:

End backup data collection session for backup collecting task id {13}, 2026-05-20T01:20:24.1230002Z
Start backup data processing session for backup collecting task {13}, 2026-05-20T01:20:13.513Z
Finished updating reporting data, 2026-05-20T01:20:11.91Z
Updating reporting data..., 2026-05-20T01:20:11.903Z
veeamsa.xxx.xi: Data collection completed, 2026-05-20T01:20:11.84Z
veeamsa.xxx.xi: Finished collecting Veeam Backup & Replication data, 2026-05-20T01:20:11.837Z
veeamsa.upr.xi: Backup data collection has exceeded the maximum allowed timeout (20 minutes)., 2026-05-20T01:20:11.2129998Z
veeamsa.xxx.xi: Retrieving Veeam Backup & Replication data, 2026-05-20T01:00:04.0829998Z 


kirststoner12
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  • Author
  • Product Strategy
  • May 20, 2026

It looks like the error relates to the “data collection exceeded the maximum allowed timeout”. This can occur in various scenarios, for example if you have a large environment. How long has this error been present?

 

There used to be an option to extend the timeout value. However I have been unable to find the KB article. 


  • New Here
  • May 20, 2026

This error appears when the appliance is added to Veeam ONE.


Chris.Childerhose
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This error appears when the appliance is added to Veeam ONE.

It does seem common with the VSA now even in my HomeLab which is small. Have seen it with Windows too but much larger environments.


kirststoner12
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  • Author
  • Product Strategy
  • May 20, 2026

@goldrake - so for example you are seeing this error here: 

have you tried rerunning the data collection manually? Have you received the same error message?


  • New Here
  • May 25, 2026

Hi

I have tried to rerun the data collection manually but the error is the same.