Hello @gerardotapianqn 

Thank you for using our K10 community!

There are some pre-requisites to install K10 I would like to recommend checking on our docs if you have not yet:

https://docs.kasten.io/latest/install/requirements.html#prerequisites

Regarding the error, please are you installing in an environment with access to internet, or it is on airgap environment?

Would be good also to enable --debug (verbose mode) parameter while running helm to get more details about the error message.

i.e:

helm install k10 kasten/k10 --namespace=kasten-io --debug

Regards
F. Rubens

thanks for the answer! was a problem with the host. But now have the some diferente kasten pods stuck in oending, like prometheus or catalog-svc