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SMB File Share bacups fail?

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  • ervbr
  • Not a newbie anymore

Please assist with error

Processing  Error: Unhandled exception was thrown during licensing process   
 

Best answer by ddomask

@ervbr, open a support case for this one please. Unhandled Exception means just that -- normally with programs, you should have a way to handle when there is a problem and either allow the process to continue with limited functionality or return a proper error to the user. 

Unhandled exceptions mean basically something is happening that should not be, and just the top-level error is not enough to tell -- such issues will typically be quite specific to a given installation, so you definitely need a Support case -- while trial and error may get to the solution, there are a lot of bad advices you might stumble upon, so open a Veeam Support case and let them check the full error stack.

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    coolsport00
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    • coolsport00
    • Veeam Legend
    • September 17, 2024

    @ervbr -

    Need wayyy more detail here. What are you trying to do? What task are you performing?

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
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    • ervbr
    • Not a newbie anymore
    • September 17, 2024

    Thanks for your reply @ coolsport00

    Backups on my File shares are failing with this error

    Processing Error: Unhandled exception was thrown during licensing process 
    I've tested  the credentials on the shares, it seems fine. 

    The license in use is a Perpetual , Enterprise plus 

     

    coolsport00
    Forum|alt.badge.img+20
    • coolsport00
    • Veeam Legend
    • September 17, 2024

    Hi @ervbr -

    Ok..so File Share backups use “instances” licensing. As you use Perpetual Ent+...and I assume “socket” licensing?...you have 6 free instances with that. As such, Veeam licenses unstructured data by 1 instance per 500GB. So, if you’re attempting to backup more than 3TB, or even probably right at 3TB, this is probably the reason for the license error. See below:

    https://helpcenter.veeam.com/docs/backup/vsphere/nas_licensing.html?ver=120

    You can look further at logs in the following location:

    C:\ProgramData\Veeam\Backup on the Veeam server. You may also wanna contact Veeam to verify.

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
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    • ddomask
    • Comes here often
    • September 20, 2024

    @ervbr, open a support case for this one please. Unhandled Exception means just that -- normally with programs, you should have a way to handle when there is a problem and either allow the process to continue with limited functionality or return a proper error to the user. 

    Unhandled exceptions mean basically something is happening that should not be, and just the top-level error is not enough to tell -- such issues will typically be quite specific to a given installation, so you definitely need a Support case -- while trial and error may get to the solution, there are a lot of bad advices you might stumble upon, so open a Veeam Support case and let them check the full error stack.

    0x0D 0x0A

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