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Veeam for Salesforce CE config PKIX error

M

Hi All,

 

Doing the initial install of backup for Salesforce CE. Got to the point of connecting Veeam to SF Connected App with key/secret then:

 

HTB8: Salesforce responded with an error: I/O error on GET request for "https://login.salesforce.com/services/oauth2/authorize": PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; nested exception is javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

 

The callback URL is showing a certificate error, so I’m not sure whether:

  1. I should focus on fixing the URL certificate.
  2. I need to whitelist something on the Salesforce side.
  3. Both (or something else entirely!)

 

Any suggestions on how to resolve this?

 

Thanks in advance,

Matt

Best answer by regnor

Hi ​@matt111! When creating the App in Salesforce, did you follow this KB article?https://www.veeam.com/kb4240


Especially the setting, marked on the screenshot below can cause the error you’re seeing.

 

 

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    Chris.Childerhose
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    • Chris.Childerhose
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    • March 10, 2025

    I would probably suggest a support ticket in this case.  Never used backup for SF and it might be quicker.  You can also check the forums too - https://forums.veeam.com

     

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | vExpert 6* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    Tommy O'Shea
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    regnor
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    • regnor
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    • Answer
    • March 10, 2025

    Hi ​@matt111! When creating the App in Salesforce, did you follow this KB article?https://www.veeam.com/kb4240


    Especially the setting, marked on the screenshot below can cause the error you’re seeing.

     

     

    Max M. | Systems Engineer @Veeam | VMCE/VMCA | VeeaMVP 2023 | former Legend & Vanguard
    Chris.Childerhose
    Tommy O'Shea
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      Chris.Childerhose
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    M
    • matt111
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    • March 10, 2025

    Hi ​@regnor,

     

    I did follow the KB, but when I reviewed settings that box was checked, so I unchecked it and changed another thing, and it seems to be working now.

    Thanks very much for the help!

    Best,

    Matt

    Chris.Childerhose
    Tommy O'Shea
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    • Chris.Childerhose
      Chris.Childerhose
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      Tommy O'Shea
    Chris.Childerhose
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    • Chris.Childerhose
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    • March 10, 2025

    Glad to hear that you resolved the issue. 👍

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | vExpert 6* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    Tommy O'Shea
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    regnor
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    • regnor
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    • March 10, 2025
    matt111 wrote:

    Hi ​@regnor,

     

    I did follow the KB, but when I reviewed settings that box was checked, so I unchecked it and changed another thing, and it seems to be working now.

    Thanks very much for the help!

    Best,

    Matt

    Perfect, thanks for following up 😊

    Max M. | Systems Engineer @Veeam | VMCE/VMCA | VeeaMVP 2023 | former Legend & Vanguard
    Chris.Childerhose
    Tommy O'Shea
    2 people like this
    • Chris.Childerhose
      Chris.Childerhose
    • Tommy O'Shea
      Tommy O'Shea

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