Question

VB365 v7a OneDrive backup finished with warning: Failed to backup item version:xxxxxxx


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Does someone have the same experience? What’s the root cause and how can it be solved?

The detailed warning message is below:

1/29/2024 2:23:06 PM :: Processing OneDrive Username (https://xxxx-my.sharepoint.com/personal/xxxx) finished with warning: Failed to backup item version: /xxx/xxx/Documents/Microsoft Teams Chat Files/Deposit.pdf, version: 1.0, Download request retry timeout exceeded. :: 0:31:50


11 comments

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I think we are seeing this with customers but haven't heard any more about fixing.  Hopefully you get it resolved.

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I’ll have to double check my server, but there’s a possibility that I’ve seen this as well.

Edit:  Looks like it’s a different error I’m seeing….

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Thank you @Chris.Childerhose @dloseke. The screen capture is below:

 

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I dug into the logs and noticed, “Warning: The remote server returned an error: (503) Server Unavailable.”

 

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Just FYI.

The new CU patch (7.1.0.1501 P20240123) does not fix this issue. I am working with Veeam support and hope this issue can be solved soon.

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Patch just came out I believe:

https://www.veeam.com/kb4533

Userlevel 7
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Just FYI.

The new CU patch (7.1.0.1501 P20240123) does not fix this issue. I am working with Veeam support and hope this issue can be solved soon.

Thanks for the update, Cary and let us know what fixes it.

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@Rick Vanover I did install the patch, but unfortunately it didn’t fix this issue. 

Userlevel 7
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Just FYI.

The new CU patch (7.1.0.1501 P20240123) does not fix this issue. I am working with Veeam support and hope this issue can be solved soon.

Thanks for the update, Cary and let us know what fixes it.

For sure.

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I’m checking with the Product Manager on the side.

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@Rick Vanover Thank you!

I uploaded all logs in the support case 07110265, just in case the Product Manager needs them.

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