Did you check the installation logs to see if there is any more details? They are here - C:\ProgramData\Veeam\Setup
Also check the Add/Remove Programs in Control Panel to ensure there is nothing old there that can be removed. You can also remove the Veeam folder under HKLM\Software as well as if there HKCU\Software.
Try again but if still a problem you may need to contact Support for assistance. Also ensure that your OS is supported by the requirements and if you can install Veeam on a new server to test also try that.
@serjio -
At the very least if what Chris suggested doesn’t work, if nothing else is on the server, you could reinstall the OS the attempt the install.
Did you check the installation logs to see if there is any more details? They are here - C:\ProgramData\Veeam\Setup
Also check the Add/Remove Programs in Control Panel to ensure there is nothing old there that can be removed. You can also remove the Veeam folder under HKLM\Software as well as if there HKCU\Software.
Try again but if still a problem you may need to contact Support for assistance. Also ensure that your OS is supported by the requirements and if you can install Veeam on a new server to test also try that.
in case i use setup.exe nothing in log folder appear but when i try to install with silent installer there appears part in logs as follow
w30.09.2024 09:35:33]9Information] Running the setup in install mode.
e30.09.2024 09:35:33]9Information] Validating launch conditions
n30.09.2024 09:35:33]9Error] Exception occurred. Error details:
System.ComponentModel.Win32Exception: Это действие допускается только для установленных продуктов.
at Veeam.Setup.MsiLibrary.VmMsiCommon.GetProductInfo(String strProductCode, String strProperty)
at Veeam.Setup.Wizard.Core.SuiteContext.VmRelatedProductInfoFactory.CollectByUpgradeCode(String upgradeCode, String versionProviderId)
at Veeam.Setup.Wizard.Core.SuiteContext.VmBundleInfoFactory.CreateFromConfiguration(String bundleName, List`1 bundleConfiguration, VmCachedContextInfo cachedContext)
at Veeam.Setup.Wizard.Engines.VmSuiteContext..ctor(VmInstallEngineMode mode, Boolean nonInteractiveMode, VmCachedContextInfo cachedContext)
at Veeam.Setup.Wizard.Engines.VmProductStateManager.CheckLaunchConditions(VmInstallEngineMode mode, Boolean nonInteractiveMode)
at Veeam.Setup.Wizard.Services.VmInstallEngine.Run(VmInstallEngineMode mode)
at Veeam.Setup.Wizard.Program.RunInstallEngine(IHost host)
<30.09.2024 09:35:33]eError] Installation was interrupted before application could be installed. You need to restart the installer to try again.
n30.09.2024 09:35:33] Information] Main thread has returned 1603
b30.09.2024 09:35:33]5Information] Exiting...
@serjio -
At the very least if what Chris suggested doesn’t work, if nothing else is on the server, you could reinstall the OS the attempt the install.
that server hard to reach to reinstall OS ))
Does it have remote capability? iDRAC? ILO?
yep, i guess, but it isn’t configured properly. there interesting test environment, i put on hardware server2019, under it i spin up hyperv VM machine with CHR (mikrotik) and connecting to that server2019 via mikrotik via only one NIC that assigned to that VM with CHR. physically it’s hard to reach that place, also i do not remember exaclty how i implemented that interesting for me schematic ))
Did you check the installation logs to see if there is any more details? They are here - C:\ProgramData\Veeam\Setup
Also check the Add/Remove Programs in Control Panel to ensure there is nothing old there that can be removed. You can also remove the Veeam folder under HKLM\Software as well as if there HKCU\Software.
in the log forlder after setup.exe nothing appear, after silent installer appear
pError] Exception occurred. Error details:
System.ComponentModel.Win32Exception: Это действие допускается только для установленных продуктов.
at Veeam.Setup.MsiLibrary.VmMsiCommon.GetProductInfo(String strProductCode, String strProperty)
at Veeam.Setup.Wizard.Core.SuiteContext.VmRelatedProductInfoFactory.CollectByUpgradeCode(String upgradeCode, String versionProviderId)
at Veeam.Setup.Wizard.Core.SuiteContext.VmBundleInfoFactory.CreateFromConfiguration(String bundleName, List`1 bundleConfiguration, VmCachedContextInfo cachedContext)
at Veeam.Setup.Wizard.Engines.VmSuiteContext..ctor(VmInstallEngineMode mode, Boolean nonInteractiveMode, VmCachedContextInfo cachedContext)
at Veeam.Setup.Wizard.Engines.VmProductStateManager.CheckLaunchConditions(VmInstallEngineMode mode, Boolean nonInteractiveMode)
at Veeam.Setup.Wizard.Services.VmInstallEngine.Run(VmInstallEngineMode mode)
at Veeam.Setup.Wizard.Program.RunInstallEngine(IHost host)
Error] Installation was interrupted before application could be installed. You need to restart the installer to try again.
dInformation] Main thread has returned 1603
Look for Veeam entries in below locations and remove them if they exist
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
HKEY_LOCAL_MACHINE\SOFTWARE\Veeam
You can query the names and GUIDs of installed products by running the following command in the PowerShell
wmic product get name,identifyingnumber
A similar issue was discussed in another thread here: https://community.veeam.com/discussion-boards-66/cannot-install-vbr-12-1-7644. The fix involved uncompressing the files from C:\ProgramData\Veeam
this registry branches cleaned a little bit early, also, because of server2019 this branch too
\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
%localappdata% - cleaned
any else ideas ? i have no fantasy, guess that with this tries i will put down server OS and will look for posibility access the hardware for reinstallation, but for now i’n not gave up and with your help i try my best to find a solution)))
this registry branches cleaned a little bit early, also, because of server2019 this branch too
\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
%localappdata% - cleaned
any else ideas ? i have no fantasy, guess that with this tries i will put down server OS and will look for posibility access the hardware for reinstallation, but for now i’n not gave up and with your help i try my best to find a solution)))
At this point you need to redo the OS or contact Support to open a ticket. This is the community and we try to help as best we can but we are NOT technical support.
as i know, sometime community has knowledge that techsupp hasnt )) in any case great thanx everybody for take a part in solving my problem ))
this registry branches cleaned a little bit early, also, because of server2019 this branch too
\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
%localappdata% - cleaned
any else ideas ? i have no fantasy, guess that with this tries i will put down server OS and will look for posibility access the hardware for reinstallation, but for now i’n not gave up and with your help i try my best to find a solution)))
@serjio, just a comment from my side (former Veeam Support), if you’re getting:
“Это действие допускается только для установленных продуктов.”
Not good, basically it means either the registry is a bit goofed or there is an uninstallercache issue or something similar.
Fresh install of the OS is best bet, and recover from the Configuration Backup. Fixing this is a real pain if even possible, and you’ll probably go down quite a few rabbit holes without finding success, only bunny-poops.
So your instinct is correct, reinstall the OS. It’s rarely worth it to try to fix such Windows issues, and even more rarely successfully done.
(BTW, if you are using registry cleaning tools, e.g., CCleaner, these are usually the culprit. Such tools make a lot of assumption about what is no longer required by applications and from experience, they basically wreck servers with a very pretty UI)
