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Hello, Thanks, I cannot install latest VBR

so this is what happened.

  1. For years, at VBR 11 installed and worked great. thanks veeam!
  2. Now, tried to update to latest 12.1. i downloaded .iso and checked md5 hash.
  3. That update failed, complained could not uninstall veeam for linux.
  4. I tried again to update and this time, instead of being asked to upgrade, i was only given option to Install.
  5. I tried to install, but VBR complains about seen below
  1. So I tried to manually remove VBR using:
    https://forums.veeam.com/veeam-backup-replication-f2/how-to-uninstall-v12-community-edition-completely-t89675.html
    https://forums.veeam.com/veeam-backup-replication-f2/how-to-uninstall-v12-community-edition-completely-t89675.html
  2. But, when i try to install, I still get that same error message, as shown above.

here is the contents of VbrSuite_26_05_2024_10_32_34.log

[26.05.2024 10:32:34][info] Configuration file: G:\Setup\VBRSettings.xml
[26.05.2024 10:32:34][info] Engine is starting...
[26.05.2024 10:32:34][info] Creating wizard instance...
[26.05.2024 10:32:34][info] Initializing engine components...
[26.05.2024 10:32:34][info] Product configuration handler initialization...
[26.05.2024 10:32:36][info] Parsing configuration file...
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Backup Catalog
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam VSS Hardware Provider Service
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Backup Update Service
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Backup & Replication
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Backup & Replication Console
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Installer Service
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Distribution Service
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Backup VSS Integration Service
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Mount Service
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Backup Transport
[26.05.2024 10:32:36][info] ConfigurationParser: found new product VMware VDDK
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Backup vPowerNFS
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for Exchange
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for SharePoint
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for SQL
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for Active Directory
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for Oracle
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for Teams
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for PostgreSQL
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Explorer for SapHana
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Agent for Microsoft Windows Redistributable
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Agent for Linux Redistributable
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Agent for Mac Redistributable
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Agent for Unix Redistributable
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Veeam Plug-ins for Enterprise Applications Redistributable
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Kasten K10 Plug-In for Veeam Backup & Replication
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Kasten K10 Plug-In UI extension Veeam Backup & Replication
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Nutanix AHV Plug-In for Veeam Backup & Replication
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Nutanix AHV Plug-In Proxy for Veeam Backup & Replication
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Nutanix AHV Plug-In UI extension for Veeam Backup & Replication
[26.05.2024 10:32:36][info] ConfigurationParser: found new product Red Hat Virtualization Plug-in for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product Red Hat Virtualization Plug-In Proxy for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product Red Hat Virtualization Plug-In UI extension for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product AWS Plug-In for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product AWS Plug-In UI extension for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product Microsoft Azure Plug-In for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product Microsoft Azure Plug-In UI extension for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product Google Cloud Platform Plug-In for Veeam Backup & Replication
[26.05.2024 10:32:37][info] ConfigurationParser: found new product Google Cloud Platform Plug-In UI extension for Veeam Backup & Replication
[26.05.2024 10:32:37][info] Configuration file parse completed.
[26.05.2024 10:33:19][info] Product configuration handler initialization completed
[26.05.2024 10:33:19][info] ProductStateManager: Veeam Agent for Linux Redistributable related products: {C8F2E185-70CE-4891-B7A5-546FC89F8776}
[26.05.2024 10:33:19][error] System.ComponentModel.Win32Exception (1605): This action is only valid for products that are currently installed.
   at Veeam.Setup.MsiLibrary.VmMsiCommon.GetProductInfo(String strProductCode, String strProperty)
   at Veeam.Setup.Wizard.ProductStateManager.DetectProducts()
   at Veeam.Setup.Wizard.ProductStateManager.PerformInitialization()
   at Veeam.Setup.Wizard.VmWizardEngine.InitializeEngineComponents(String configFileFullPath, String configFileName)
   at Veeam.Setup.Wizard.VmWizardEngine.<>c__DisplayClass4_0.<.ctor>b__0()
   at Veeam.Setup.Common.WPF.VmBackgroundRunner.<>c__DisplayClass2_0`1.<RunLazy>g__Func|0()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.<>c.<.cctor>b__272_0(Object obj)
   at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
   at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
h26.05.2024 10:33:20]>ERROR] System.ComponentModel.Win32Exception (1605): This action is only valid for products that are currently installed.
   at Veeam.Setup.Common.WPF.VmBackgroundRunner.RunLazy(Action function, String message, Window parent, Func`3 windowFactory)
   at Veeam.Setup.Common.WPF.VmBackgroundRunner.RunLazyVT](Func`1 function, String message, Window parent, Func`3 windowFactory)
   at Veeam.Setup.Wizard.VmWizardEngine..ctor(String configFileFullPath, String configFileName, String strSerializeGuid, Window parent, Boolean& bRunWizard)
   at Veeam.Setup.Wizard.App.CreateWizard(String configFileName, String serializeGuid, Window parent)
   at Veeam.Setup.Common.Autorun.AutorunViewModel.RunWizard(Enum bundle)
   at Veeam.Setup.Autorun.WPF.Pages.AutorunPageViewModel.FinishAutorun(Bundle selectedBundle)
   at Veeam.Setup.Autorun.WPF.Pages.AutorunPageViewModel.<>c__DisplayClass20_0.<InitBundle>b__0(Object commandData)
   at Veeam.Setup.Wizard.WPF.DelegateCommand.Execute(Object parameter)
   at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
   at System.Windows.Controls.Primitives.ButtonBase.OnClick()
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Window.ShowHelper(Object booleanBox)
   at System.Windows.Window.Show()
   at System.Windows.Window.ShowDialog()
   at Veeam.Setup.Wizard.VmAutorunEngine.RunAutorun()
   at Veeam.Setup.Wizard.App.RunWizard()

 

 

@asdffdsa6132 

 

By looking at the logs I feel that the Veeam registry remnants might be causing the issue.

 

Can you please check if the below registry keys exists on the server and are they pointing to Veeam Agent for Linux?

 

HKEY_CLASSES_ROOT\Installer\Products\BD70BCF58C736DC4BB710F74898F2CE3

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\BD70BCF58C736DC4BB710F74898F2CE3

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5FCB07DB-37C8-4CD6-BB17-F04798F8C23E}


@liyakat_versatile, thanks much

the issue was that the files inside `C:\ProgramData\Veeam` were compressed.

once i un-compressed them, veeam agent worked fine.

 


@asdffdsa6132 Thanks for the update. Good to know that the issue is solved now.


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