VeeamON 2024 - Use Code "COMMUNITY10" for 10% Off!
You can always request the engineer to escalate your case or talk to a Manager via the support Portal. https://www.veeam.com/kb2320 already done multiple time. same behavior…, i am using this product for more than 5 years and now i am thinking to shift to other product. due to support. That's really odd and shouldn't happen at all. In my support calls I've never had such problems. Unfortunately we don't have a way here in the community to escalate support cases. Im sorry, but I can only suggest to post it to the R&D forums and mention your case number and the status there. Thanks, i received email from support yesterday and they are doing RnD and confirm that there is bug in new option of backup copy mode “immediate copy (mirroring)”. so do not used it. until new patch was release.
i open the case on veeam 11 KB4126 patch issues(backup copy job). 5 days gone still no solution i got it even they are not replying on my emails. very bad experience with veeam support. Hi, no reaction from support or no solution after 5 days? Up to now I have very good experiences with response times from Veeam support. yesterday they reply after lots for emails and say that it is bug in new patch KB4126 and they are doing RnD and solution is release on 11a version expected.
You can always request the engineer to escalate your case or talk to a Manager via the support Portal. https://www.veeam.com/kb2320 already done multiple time. same behavior…, i am using this product for more than 5 years and now i am thinking to shift to other product. due to support.
i have enterprise plus licenses. i open the case on veeam 11 KB4126 patch issues(backup copy job). 5 days gone still no solution i got it even they are not replying on my emails. very bad experience with veeam support. I am sorry to hear that. What is your issue about? Maybe you did open the case for a community edition? Or you did not add your support information? Than you get FREE support, but with low priority.
i open the case on veeam 11 KB4126 patch issues(backup copy job). 5 days gone still no solution i got it even they are not replying on my emails. very bad experience with veeam support.
VeeamON 2021, i hope learn more things from this session
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
