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Warning when running VM backup - SetVmCustomConfigOption failed

  • June 22, 2021
  • 13 comments
  • 3307 views
D

I am testing some VM backups in a customer environment.  We get the following warning when running the backup of a test VM:

6/22/2021 8:18:11 AM :: SetVmCustomConfigOption failed, vmRef 'vm-117256', options ['SCSI0:0.ctkEnabled':'True','SCSI0:1.ctkEnabled':'True']Fault "NoPermissionFault", detail "<NoPermissionFault xmlns="urn:vim25" xsi:type="NoPermission" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><object type="VirtualMachine">vm-117256</object><privilegeId>VirtualMachine.Config.AdvancedConfig</privilegeId></NoPermissionFault>"Permission to perform this operation was denied.

The backup appears to completed successfully with this warning on the VM.   Any thoughts on the reason for this warning?  Running Veeam 11.0.0.837.  Vcenter version is 7.0.2.00200

Best answer by Chris.Childerhose

Do you have the latest Veeam patch that supports U2?  I would try applying that and run the job again.

    Chris.Childerhose
    vNote42
    Nico Losschaert

    13 comments

    Chris.Childerhose
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    • Chris.Childerhose
    • Veeam Legend, Veeam Vanguard
    • Answer
    • June 22, 2021

    Do you have the latest Veeam patch that supports U2?  I would try applying that and run the job again.

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    wolff.mateus
    coolsport00
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    • coolsport00
    • Veeam Legend
    • June 22, 2021

    Hi @dmarkham ...need more info here. How is the test backup job for the VM configured? Do you have AAIP and/or guest processing settings configured? Error looks possibly like could be credentials issue with ap-aware integration processing maybe? What are other settings? (i.e. encryption, etc)

     

    Thanks.

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    Chris.Childerhose
    wolff.mateus
    Chris.Childerhose
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    This one - https://www.veeam.com/kb4126

     

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    wolff.mateus
    Chris.Childerhose
    Forum|alt.badge.img+21

    Hi @dmarkham ...need more info here. How is the test backup job for the VM configured? Do you have AAIP and/or guest processing settings configured? Other settings? (i.e. encryption, etc)

     

    Thanks.

    Agreed more information needed for sure. 👍

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    wolff.mateus
    dips
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    • dips
    • On the path to Greatness
    • June 22, 2021

    Just wanted to add:

    • Are you running any scripts prior and after the backup?
    Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2025 | Cyber Security Space VUG Leader
    Chris.Childerhose
    coolsport00
    wolff.mateus
    D
    • dmarkham
    • Author
    • Comes here often
    • June 22, 2021

    Pretty basic backup of a single VM.  No encryption, no App Aware, no Guest File Indexing.  Backing up from NetApp NFS datastore using snapshots.  I will get the latest patch and apply.  

    Chris.Childerhose
    coolsport00
    Nico Losschaert
    D
    • dmarkham
    • Author
    • Comes here often
    • June 22, 2021

    No scripts

    Chris.Childerhose
    coolsport00
    wolff.mateus
    coolsport00
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    • coolsport00
    • Veeam Legend
    • June 22, 2021

    Wonder also what the job properties looks like. Is Direct SAN used? Hot add? NBD? Did the job try SAN or Hot Add & couldn't so failed over to NBD? If so, is there a NFS permission issue somewhere? 

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    Chris.Childerhose
    wolff.mateus
    vNote42
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    • vNote42
    • On the path to Greatness
    • June 22, 2021

    When I see this:

    'SCSI0:0.ctkEnabled':'True','SCSI0:1.ctkEnabled':'True']Fault "NoPermissionFault", detail

    I would say, the user you use for connecting to vCenter does not have the permission to enable CBT on this VM/VMDK.

    https://helpcenter.veeam.com/docs/backup/vsphere/required_permissions.html?ver=110

     

    Wolfgang | vnote42.net | @vNote42
    Chris.Childerhose
    coolsport00
    DChiavari
    Chris.Childerhose
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    When I see this:

    'SCSI0:0.ctkEnabled':'True','SCSI0:1.ctkEnabled':'True']Fault "NoPermissionFault", detail

    I would say, the user you use for connecting to vCenter does not have the permission to enable CBT on this VM/VMDK.

    https://helpcenter.veeam.com/docs/backup/vsphere/required_permissions.html?ver=110

     

    Further to this here is the exact vSphere permissions link - Backup - Required Permissions for VMware vSphere (veeam.com)

     

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
    Nico Losschaert
    wolff.mateus
    D
    • dmarkham
    • Author
    • Comes here often
    • June 23, 2021

    Looks like the upgrade to Cumulative Patch P20210525 may have done the trick.  Job is now running without the warnings.   Thanks Chris!

    Chris.Childerhose
    coolsport00
    coolsport00
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    • coolsport00
    • Veeam Legend
    • June 23, 2021

    Nice! Glad you got it sorted. 

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    Chris.Childerhose
    Chris.Childerhose
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    Looks like the upgrade to Cumulative Patch P20210525 may have done the trick.  Job is now running without the warnings.   Thanks Chris!

    Glad to have helped. :grin:

    Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
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