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veeam website - errors in multiple pages

  • August 13, 2024
  • 6 comments
  • 34 views
Y
  • yam
  • Not a newbie anymore

Hi, new user and first time poster. I would love any assistance,

when logged in to my account i tried to “my cases”

and i got this screen

error screen

the same error appears in the following places:

support - submit a case (ironic isn’t it)

https://www.veeam.com/signin.html?return_url=https%253A%252F%252Fmy.veeam.com#/open-case/step-1

my acount - 

https://www.veeam.com/signin.html?return_url=https%253A%252F%252Fmy.veeam.com

possibly more, i haven’t tried further.

 

i logged in with google if that matters, this is my first time using the website.

Best answer by Chris.Childerhose

Try going to this page - https://www.veeam.com -- this one works so not sure what those URLs are doing you posted but this page works and you can get to the signin and other pages.

Chris.Childerhose
Jean.peres.bkp
Madi.Cristil

6 comments

Chris.Childerhose
Forum|alt.badge.img+21

I am able to connect to the Veeam website from 3-4 different browsers without issue and never had the problem.  Do you have any AV or AdBlockers or extensions that could possibly be causing the issue?

Try clearing cookies and cache.  Also ensure your browser is up to date and see if that helps.

**EDIT - It seems the site might be having problems as I just tried and get same message.  I would wait a bit and see if it corrects itself.**

 
 
 
Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
Chris.Childerhose
Forum|alt.badge.img+21
  • Chris.Childerhose
  • Veeam Legend, Veeam Vanguard
  • Answer
  • August 13, 2024

Try going to this page - https://www.veeam.com -- this one works so not sure what those URLs are doing you posted but this page works and you can get to the signin and other pages.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
Y
coolsport00
Forum|alt.badge.img+21
  • coolsport00
  • Veeam Legend
  • August 13, 2024

Hi @yam -

I was able to log into my Customer Portal. I went to the main site Chris shared, then clicked Support > “Open a case”. I logged in then was redirected to my portal page. Probably was just a brief outage. Try again and let us know if you still have issues.

Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
Y
  • yam
  • Author
  • Not a newbie anymore
  • August 13, 2024

clearing cache and cookies did the trick, thank you

 

Chris.Childerhose
coolsport00
Forum|alt.badge.img+21
  • coolsport00
  • Veeam Legend
  • August 13, 2024

clearing cache and cookies did the trick, thank you

 

Great. Thank you for sharing what worked for you!

Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
Chris.Childerhose
Forum|alt.badge.img+21

clearing cache and cookies did the trick, thank you

 

Great to hear this worked.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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