I am back into the wild and wonderful world of Veeam Service Provider Console after a brief sojourn. I wanted to see if there is a quick answer to this and if my old solution perhaps has a better one now.
I have a VBR that is connected to the Service Provider and all backup copy jobs are working fine. In VSPC the company is smiling with a happy green Healthy! However, at the VBR level the when pressing the Management Agent icon it complains that is connecting, and can’t connect after rolling through all the gateways. I tried running through the SP properties again but no luck. Is it time to un-install the pesky agent and redeploy? The ClientAgent_error, Communication and ClientAgent logs have things like CloudGate “No such host is known” and “Endpoint Hanshake Failed” and
The write operation failed, see inner exception. ---> System.TimeoutException: Could not finish read operation in timely manner.
Now could this be that if they have running backups and have used up the Tenants connections it won’t let the Agent talk to it? That does not really make sense but I am guessing.
Also a major point VBR is on Veeam 10 :) .. my advice would be to upgrade as well.
Next stop Veeam Support unless I am missing something dreadfully obvious :)
Best answer by MildurView original