Good day,
What caused this error?
This is a hyper-V backup job for a linux vm, worked excellent for days, for 3 months now, what happened all of a sudden?
I retried, same error after 20% then fail.
I restarted the veeam server, now attempting backup again. It has been stuck on 20% for like 15 minutes now.
Where did this come from all of a sudden and how do i fix?
This is a common error and one that cannot just be explained since it worked then came up. You would need to dive in to the logs which can be a cumbersome process and they are located here on the VBR server - C:\ProrgramData\Veeam\Backup\Jobname
If this continues to happen I would suggest a ticket with Support to get them to analyze the logs as they have much better tools.
This is a common error and one that cannot just be explained since it worked then came up. You would need to dive in to the logs which can be a cumbersome process and they are located here on the VBR server - C:\ProrgramData\Veeam\Backup\Jobname
If this continues to happen I would suggest a ticket with Support to get them to analyze the logs as they have much better tools.
Ok, thanks.
This is a common error and one that cannot just be explained since it worked then came up. You would need to dive in to the logs which can be a cumbersome process and they are located here on the VBR server - C:\ProrgramData\Veeam\Backup\Jobname
If this continues to happen I would suggest a ticket with Support to get them to analyze the logs as they have much better tools.
Ok, thanks.
Not a problem. Let us know how you get on.
Just an piece of logs below( I will allow this job to run on schedule for the last time, if fails, i will contact veeam support):
>06.11.2024 08:37:53.979] <36> 000U] Info (3) CTransportSvcAgentManager] Checking whether agent 'ad687800-086d-462c-9e16-61d9ae377ff6' is alive on host 'server1.local' with timeout.
>06.11.2024 08:37:53.979] <36> 000U] Info (3) CTransportSvcAgentManager] Agent has been stopped, id 'ad687800-086d-462c-9e16-61d9ae377ff6'
>06.11.2024 08:37:53.979] <36> 000U] Info (3) CProxyRpcInvoker] RpcInvoker 33554938] was disposed
>06.11.2024 08:37:53.979] <36> 000U] Error (3) Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown. (Veeam.Backup.AgentProvider.AgentClosedException)
>06.11.2024 08:37:53.979] <36> 000U] Error (3) at Veeam.Backup.AgentProvider.CClientAgentProtocol.WaitUntilWorking(Int32 timeout)
Unsure based on that what the issue is and support can definitely help more with the logs.
Hi
Agree with Chris...prob best to work with Support. Some thoughts on what could be causing the issue → my guess from the error/log info shared is maybe the Veeam Services on the Host are stopping maybe caused by network port conflict, or there’s simply a loss of communication to the Host/services. You can check on DNS, network issues, cable/NIC problems to the Host. Those are just a couple “easy” suggestions to take a look at as you’re waiting for Support.
Let us know what they say.
Best.
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