Have you checked the log file for the Agent backup? Located here - C:\ProgramData\Veeam\EndPoint
Veeam should not freeze the PC as I have it installed on my laptop running daily without issue.
Would also recommend testing to ensure the network connectivity is working. An alternative test would be to connect a USB drive and direct your backups there for a few days to test and see if the freeze happens. Eliminate the network share.
I have a few log files, any thoughts on which it might be?
Is it: Job.VeeamEndpointBackup or Svc.VeeamEndpointBackup
I also have some logs in a folder with the same name as the backup job name. In there there’s a log called Job.’backup job name’.Backup
I’m guessing it would be under this last one? May have to set it up to an external drive temporarily as you mentioned and try that out. I really don’t think it’s the network share since it runs fine other times but that would be a way to rule that option out.
I have a few log files, any thoughts on which it might be?
Is it: Job.VeeamEndpointBackup or Svc.VeeamEndpointBackup
I also have some logs in a folder with the same name as the backup job name. In there there’s a log called Job.’backup job name’.Backup
I’m guessing it would be under this last one? May have to set it up to an external drive temporarily as you mentioned and try that out. I really don’t think it’s the network share since it runs fine other times but that would be a way to rule that option out.
Yeah the last one with the job name itself would be the one to check. The others might help but if the job is running then freezing hopefully the last will help the most.
I have a few log files, any thoughts on which it might be?
Is it: Job.VeeamEndpointBackup or Svc.VeeamEndpointBackup
I also have some logs in a folder with the same name as the backup job name. In there there’s a log called Job.’backup job name’.Backup
I’m guessing it would be under this last one? May have to set it up to an external drive temporarily as you mentioned and try that out. I really don’t think it’s the network share since it runs fine other times but that would be a way to rule that option out.
Yeah the USB drive is just a test and not permanent to see if the problem happens there too. Then you can look in to the Agent software or possibly a windows update maybe causing the issue?
Will test these and then follow up. Thank you
Will test these and then follow up. Thank you
Not a problem at all. Just let us know how it goes and where you get to. If you need more help post back or create a support case.
So I’ve tested it with a fresh 2TB, USB connected external drive formatted to NTFS (as required by Veeam) and still getting the same problem. Back up will fail and computer will not “wake” up and require a hard power button reset.
What specifically should I be searching for in the log file to understand what could be causing this?
So I’ve tested it with a fresh 2TB, USB connected external drive formatted to NTFS (as required by Veeam) and still getting the same problem. Back up will fail and computer will not “wake” up and require a hard power button reset.
What specifically should I be searching for in the log file to understand what could be causing this?
I think at this point you are better off contacting Support to open a ticket and get help troubleshooting. I am not sure anyone here can tell you what specifically to look for in the logs but Support can analyze them with their tools to determine the issue.
Understood, thank you very much.
I am having the EXACT same issue on my clone PC. Chop88, were you able to ever find a solution? Here’s my configuration:
Asus ROG STRIX Z790-A Gaming WiFi II" Motherboard (Not overclocking)
Intel i9-14900K CPU
64GB DDR5 Memory
2TB Samsung 970 EVO Plus NVMe m.2 SSD (Boot Drive)
WD 4TB 3.5” 7200RPM SATA hard drive (Data Drive)
Windows 11 Pro (24H2)
Veeam Agent 6.3 (All 6.x versions seem to have the problem)
Backing up to: WD Passport 5TB External USB drive
- (Problem occurs using USB-A or USB-C cables for the external HD)
The PC displays a blue screen error (BSOD) and gets stuck on the BIOS screen while powering back on. I have to hold the power button to shut the PC down and then I have to press the power button again for it to power backup on and boot into Windows. Exactly as the original poster described.
Any new ideas on this one??
Thanks -- Jason
@JBCS I think you’re having a slightly different issue. I wasn’t getting any BSOD. My screen would just go black as if in sleep mode (PC was still running) and not come back on unless I held down the power button for a manual shutdown/restart.
I’m not sure what I ended up doing but I haven’t had the issue in a while. I went about a month with no backups as I turned veeam off and then noticed some issues on my shared box with access rights. Fixed that, came back into veeam and set it back up. Only had 1 issue since then and it was again when my shared box was having issues. So for me I think it was an issue between veeam and running backups to shared drives. Although it doesn’t explain why I still got the same issue on a directly connected USB drive when I tested it 6 months ago.
Either way, *fingers crossed* it’s been working fine for a while now.
@JBCS thinking on your issue though, if you’re getting a BSOD it’s usually a software/driver issue more times than not. I’d do the following:
-Check for windows & driver updates and veeam updates. Maybe even firmware updates for your drives (internal & external) I know the Samsung SSDs sometimes have firmware updates via Samsung Magician.
-Check your backup settings on veeam. Are you backing up whole computer or just selected drives/folders? Maybe test running backup of just a few folder/files instead of a whole PC or drive backup? I know that might defeat the purpose but this would be to narrow down the issue.
Also, what’s the BSOD error you get? Have you done any searching on the specific error code?
